Reply by Nugenix

Danielle – We’re very sorry to hear that he was enjoying the product, but you all had a negative experience. We make Nugenix available for purchase in a variety of ways including through a trial program and in major retailers like GNC. While we are not owned by GNC, we are affiliated with them because our products have been sold there for the last 6 years. In regards to the trial program, we offer this so customers have a chance to try it before they buy it. Prior to being able to complete your order, we disclose all terms of the trial program, including how to cancel, in normal size font, directly above the purchase button. We also require all customers to check a box stating they have read and agree to these terms before they can complete their order. Additionally, we include a copy of the terms in the email receipt and as well as sending a series of reminder emails prior to the first purchase. We allow customers to contact us/cancel their accounts either by calling, texting, emailing, online contact form, online chat support, Facebook message, and our 24/7 online customer portal. We try and make our program as easy as possible for customers. We are sorry that you were surprised by your first monthly charge, but we are glad that we were able to help you immediately to cancel your account, stop your shipment, and issue you a refund. If you need additional help, please don’t hesitate to contact us back directly.
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I don't like to write negative reviews about companies unless they REALLY deserve it since I know that reviews can really make an impact on a company's reputation. That being said I am deeply dissatisfied with NUGENIX's shady tactics - There is a commercial out there which indicates you can try NUGENIX no strings attached by texting them and then they will send you a sample for FREE.

My husband wanted to try it as he was starting a new diet and workout routine and it seemed like a legitimate way for him to increase his energy levels - or at least it was worth a try for free. Also, for some reason I thought they were affiliated with GNC and that it would be safe to order the "free" trial.

I should have been skeptical when it asked me to provide my credit card for shipping. But I thought, hey, that is probably reasonable and my husband wanted to try it.

We received the sample very quickly and my husband had been using it (I don't know if he had any positive experience with it and that is not what this review is about).

I didn't think much else about NUGENIX until I woke up this morning with an alert on my bank account that a (approx) $75.00 charge had been deducted by NUGENIX. This (sadly) almost overdraft my account and I had not authorized the charge so I was extremely upset. It was too early to call, so I looked up reviews and found the other ones here that state the same sort of thing about fraudulent charges. Then I reviewed the "welcome" emails that I had gotten after signing up for the trial and at the VERY bottom in MINISCULE print there was a disclaimer that I would have to cancel within (18?) days or they would charge me full price for the product and continue to do so.

That is crazy, because when I signed up for the "free" trial it asked me if I was sure that I didn't want to go ahead and place an order for their product for a discounted rate? I said No, thanks. So WHY IN THE HECK would I want it at the full (ridiculous) price.

Of course, these shady tactics are necessary if your product can't speak for itself - a truly worthwhile product would not need to be peddled in such an unsavory manner.

So upset.

Good news is when I called the number and voiced my concerns they did immediately offer to refund my money. But now I have to wait on my bank with my super low balance so not cool NUGENIX, not cool.

Be warned.

Product or Service Mentioned: Nugenix Supplement Free Trial.

Reason of review: Not as described/ advertised.

Monetary Loss: $75.

Preferred solution: Full refund.

  • trial offer
  • unauthorized credit card charge
  • Scam
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