Nugenix's reply to:

Money

Skyler – We’d be more than happy to assist you with a return. Our records show you phoned in a few days ago, your account was canceled, and you were given instructions on how to return for a full refund. If you need any additional assistance, please don’t hesitate to contact us back.
author's review
ID
#1739257 Review #1739257 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Service was good
Cons
  • Charged my card without authorization
Reason of review
Problems with payment
Loss
$75
Preferred solution
Full refund

75 dollars were taken out of my account even though I just wanted to try the samples

Helpful 0 Not helpful 0
Nugenix's reply to:

I don’t need them anymore

Haidra – We show your account was canceled when you phoned into us a few hours after making this posting. If you need any additional assistance, please don’t hesitate to contact us back.
author's review
ID
#1734797 Review #1734797 is a subjective opinion of poster.

I don't need more again so please don't payment again

Helpful 0 Not helpful 0
Nugenix's reply to:

Didnt recieve my shipment

Brian – The shipment shows as delivered, however we have not been notified of an address change. You may have mail forwarding setup with USPS, but it is best that you also change your address with us. If you can give us a call at 855-714-3234 we’d be happy to make any changes that you would like
author's review
ID
#1732949 Review #1732949 is a subjective opinion of poster.
Service
Nugenix Shipping Service

Haven't received my shipment this month , new address supposed to be forwarded hasn't been

3167 Lakeland Dr

Madison all 35756

Old address is

110 A jodi dr

Madison all 35758

Helpful 0 Not helpful 0
Nugenix's reply to:

Canceling

Randy – We’re very sorry to hear that our product upset your stomach. Our records do show that you called in earlier this morning, your were able to speak with a representative, and they helped to cancel your account well within your trial period. If you need any additional help, please don’t hesitate to reach back out.
author's review
ID
#1728634 Review #1728634 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Initial delivery time
  • Just stop charging me
Cons
  • Cancel any future shipments
Reason of review
None
Preferred solution
Do not send product to me..cancel any future charges please

Made me sick on stomach.. had allergic reaction to pills..

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Resolved: Bad product, terrible 30-day refund policy

Update by user Jan 02, 2020

They refunded my money

Original review posted by user Dec 03, 2019
Your product doesn't do anything other than give you bad bread. Your refund policy is even worse!! Forcing you to return a bottle of meds to get your refund so that you can ship the same bottle to someone else is a terrible policy and certainly not safe!
View full review
Comment
Helpful 0 Not helpful 0
Resolved
ID
#1722238 Review #1722238 is a subjective opinion of poster.
Pros
  • This company is a ripoff
Cons
  • Product did not produce noticeable effects
  • Deceptively call their sample free
  • Lack of knowledge of policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
Nugenix's reply to:

Cancel order

Darrell – We’re sorry you had an issue with our automated phone system. Our records show you were able to connect with an agent about 3 minutes after making this posting and they were able to help you cancel your account, well within your trial period. Please don’t hesitate to reach back out if you have any further questions.
author's review
ID
#1720973 Review #1720973 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial

I continously pressed option 4 and it went back to main menu. Was not connected.

Helpful 0 Not helpful 0
Nugenix's reply to:

Very upset

Donald – We’d be more than happy to assist you with your account. We don’t bill under any other services or names, all of our charges show up under our brand name, Nugenix. If you contact us at 855-714-3234 or email us at support@nugenix.com we’d be more than happy to try and help sort out the situation for you.
author's review
ID
#1716434 Review #1716434 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

I was trying the trial sample and I see my checking account has a $75 charge from you......I am going to write a scathing review if I don't hear from you guys within the next 24 hours! I don't know why it says some spa treatment....I got the pills

Helpful 0 Not helpful 0
Nugenix's reply to:

Billing

Zach – We’re very sorry about the issue that occurred. Our payment processor had a software glitch to accidentally double charge a very small group of customers. We’re sorry that this impacted you. Our team found it immediately and voided each of these charges. You may show it was pending for a day or two, but it will disappear from you statement and you won’t actually be charged. We’re very sorry for the mistake and any inconvenience.
author's review
ID
#1716231 Review #1716231 is a subjective opinion of poster.

I was double billed. Nugenix is refunding the overbill.

Regards,

Zach

Helpful 0 Not helpful 0
Nugenix's reply to:

I need to give them my new address

Thomas – We’re very sorry if you had a problem connecting with us. I can assure you we would not have purposely hung up on you. If you still need assistance, feel free to email us at support@nugenix.com or try giving us a call back at 855-714-3234. We look forward to helping you.
author's review
ID
#1712454 Review #1712454 is a subjective opinion of poster.
Cons
  • Stop the charges
Reason of review
Honest return, exchange or cancellation policy

You keep hanging up on me

Helpful 0 Not helpful 0
Nugenix's reply to:

They took my money from me

Richard – We’re very sorry you had an issue receiving your shipment. Our records indicate that when you placed your order, you did not include an apartment number which is why it did not arrive and was return back to us. When you phoned into us, we updated your address, reshipped your trial, canceled your account, and we also issued you a refund for the monthly supply in question. The shipment has been fully refunded and your bank should process that back into your account within 2-5 business days. Please don’t hesitate to reach back out to us if you need any further assistance.
author's review
ID
#1707128 Review #1707128 is a subjective opinion of poster.
Service
Nugenix Shipping Service
Pros
  • This company is a ripoff
Cons
  • Charged my card without authorization
Reason of review
Problem with delivery
Loss
$79
Preferred solution
Full refund

Did not recieve the product and i ordered over a month ago. I talked to someone toda and they said that they would put my money almost 80 bucks that you took out of my account and i still haven't got it. Ill eat the 5 dollar shipping fee but i will not eat the 80 you took off my card

Helpful 0 Not helpful 0
Nugenix's reply to:

I am attempting to call several times and no one is picking up. They offered a free trial and today took $74.98 out of my account! The product did not work for me and I do not to "buy" more. I feel sc

Gary – We’re sorry you had an issue getting through to us, we had a temporary outage with our phone carrier. Our records do show you were able to call into us a few minutes after making this post, your account was canceled and the representative was also able to void your shipment/charge. If you need any additional assistance, please don’t hesitate to contact us back directly.
author's review
ID
#1707091 Review #1707091 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Just stop charging me
Cons
  • I feel scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

I am attempting to call several times and no one is picking up. They offered a free trial and today took $74.98 out of my account!

The product did not work for me and I do not to "buy" more. I feel scammed here!!!

Helpful 0 Not helpful 0
Nugenix's reply to:

Auto bs

Ronald – We’re sorry you had a negative experience. We try and offer a multitude of ways to purchase our Nugenix items so that the customer can choose what is right for them. Our products are available for purchase in major retailers like GNC, Walgreens, CVS, and Vitamin Shoppe. We also sell direct to customers by the single bottle, in bundled, discounts, or through our sample program which does have a potential auto ship component. We actually allow customers to cancel in a variety of ways, so if you do no wish to call us, you can cancel without ever speaking to a person. We offer cancellation methods through e-mail, texting, live chat, Facebook Messenger, calling us, and even a self-service cancellation option through our customer portal.
author's review
ID
#1705897 Review #1705897 is a subjective opinion of poster.

why do companies say free sample then automatically try to bill you or enroll you to a sucker of the month club i just want a free sample to see if it works the phone cancel is bs the try to sell you again at lower price why play games

Helpful 0 Not helpful 0
Nugenix's reply to:

Scam!!!

Jason – We did receive your email, your account was canceled, and the charge in question was voided. We responded to the email confirming receipt and cancellation. You should have also received an automated confirmation of your cancellation as well. In regards to the phone number, we’re sorry you had issues getting through to us. Due to the wildfires in California being so close to our customer care center, we experienced a brief 2.5hr outage where our phone number wasn’t working. It has since been fixed and we’re available if you need to call us.
author's review
ID
#1694478 Review #1694478 is a subjective opinion of poster.
Cons
  • Cancel any future shipments
Reason of review
Return, Exchange or Cancellation Policy
Loss
$83
Preferred solution
Full refund

I have emailed and tried calling you all for the past 3 days to cancel! no one has replied to my emails and the 1 85* 714 **** number provided doesn't work!!!!!

I want this cancelled!!! like 3 days ago!!!

Helpful 0 Not helpful 0
Nugenix's reply to:

Saw no changes

James – We’re very sorry to hear about your diagnosis. We have canceled your account for you and wish you the best with your treatment.
author's review
ID
#1678737 Review #1678737 is a subjective opinion of poster.
Service
Nugenix Free Trial

I found out I have cancer and choose not to use this product

Helpful 0 Not helpful 0
Nugenix's reply to:

Karma

Thomas – We’re very sorry if you were surprised by a monthly shipment in regards to your trial. We offer an 18-day trial and at the end of the trial, customers who have not canceled are put into our auto replenishment program. They may cancel any time during or after the trial without a future purchase obligation. We disclose all aspects of this program on the checkout page, above the checkout button, and require customers to check a box stating they have read and agree to these terms before they can complete their order. We also include a copy of the terms in the email receipt sent immediately after purchase as well as a series of email reminders before the first monthly shipment. We do see you were able to call in, have your account canceled, and you were also been issued a full refund for your monthly shipment. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
ID
#1671911 Review #1671911 is a subjective opinion of poster.
Pros
  • 1 place to throw your money away
Cons
  • Feeling like i have been scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$86
Preferred solution
Full refund

Order the trial and didn't read your fine print. Didn't get any notification of getting billed again.

Have to go outta my way to return and get charged another $12 but that won't be refunded.

Try adding the whole story to the ad about being billed again. Dude at UPS says he deals with this all day.

Helpful 0 Not helpful 0