Nugenix - Charged for unwanted product

Wasn’t aware of the autopay after free trial
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ID
#1694717 Review #1694717 is a subjective opinion of poster.
Nugenix's reply to:

Nugenix - Scam!!!

Jason – We did receive your email, your account was canceled, and the charge in question was voided. We responded to the email confirming receipt and cancellation. You should have also received an automated confirmation of your cancellation as well. In regards to the phone number, we’re sorry you had issues getting through to us. Due to the wildfires in California being so close to our customer care center, we experienced a brief 2.5hr outage where our phone number wasn’t working. It has since been fixed and we’re available if you need to call us.
author's review
ID
#1694478 Review #1694478 is a subjective opinion of poster.
Cons
  • Cancel any future shipments
Reason of review
Return, Exchange or Cancellation Policy
Loss
$83
Preferred solution
Full refund

I have emailed and tried calling you all for the past 3 days to cancel! no one has replied to my emails and the 1 855 714 3234 number provided doesn't work!!!!!

I want this cancelled!!! like 3 days ago!!!

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Nugenix's reply to:

Nugenix - Saw no changes

James – We’re very sorry to hear about your diagnosis. We have canceled your account for you and wish you the best with your treatment.
author's review
ID
#1678737 Review #1678737 is a subjective opinion of poster.
Service
Nugenix Free Trial

I found out I have cancer and choose not to use this product

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Nugenix's reply to:

Nugenix - Karma

Thomas – We’re very sorry if you were surprised by a monthly shipment in regards to your trial. We offer an 18-day trial and at the end of the trial, customers who have not canceled are put into our auto replenishment program. They may cancel any time during or after the trial without a future purchase obligation. We disclose all aspects of this program on the checkout page, above the checkout button, and require customers to check a box stating they have read and agree to these terms before they can complete their order. We also include a copy of the terms in the email receipt sent immediately after purchase as well as a series of email reminders before the first monthly shipment. We do see you were able to call in, have your account canceled, and you were also been issued a full refund for your monthly shipment. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
ID
#1671911 Review #1671911 is a subjective opinion of poster.
Pros
  • 1 place to throw your money away
Cons
  • Feeling like i have been scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$86
Preferred solution
Full refund
Tags
  • cancellation scam

Order the trial and didn't read your fine print. Didn't get any notification of getting billed again.

Have to go outta my way to return and get charged another $12 but that won't be refunded.

Try adding the whole story to the ad about being billed again. Dude at UPS says he deals with this all day.

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Nugenix brought life back into my husband I haven't seen in years!

Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
I was sitting here reading these reviews about how it doesn't work, how y'all took there money, etc. I'm here to say that these individuals are full of *** It took about 2 weeks, (because guess what fellas! It's not a miracle drug) it has to get in your system! But in 2 weeks my husband says he has an endless amount of energy, sleeps better at night, and is feeling like his old self again. He's 53 yrs old and has worked construction his entire adult and teenage life. He pushes his body to the limit daily. That's why I wanted him to try this in the first place. Because I saw how hard it was to keep up with all the young guys at work. Thank you so much Nugenix! This is an Amazing product!!!
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1661341 Review #1661341 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Quick delivery of free trial
Cons
  • No cons all great results
Reason of review
Exactly as described/ advertised
Tags
Nugenix's reply to:

Nugenix - To change my order

Benton – We’re sorry you had trouble getting through to us. Our customer care center opens at 6am PST/9am EST, which is what the recording says. You called in a few minutes before 9AM EST, just before we opened which is why you heard the message. We show you phoned back at 9:01AM and were able to speak with an agent immediately who helped you update your order. If you need anything else, please don’t hesitate to contact us back again.
author's review
ID
#1659071 Review #1659071 is a subjective opinion of poster.
Cons
  • Didnt work
Reason of review
Poor customer service
Preferred solution
Talk to a representative

Your after business ours recording is on during business hours.

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Nugenix's reply to:

Nugenix - It is ok I guess

Jimmie – We show you were able to phone into us about an hour after making this posting. Our agent was able to help you cancel your account and give you return instructions as well. If you need any additional assistance, please don’t hesitate to contact us back directly.
author's review
ID
#1657649 Review #1657649 is a subjective opinion of poster.
Pros
  • Just stop charging me
Cons
  • Feeling like i have been scammed
Reason of review
Pricing issue
Loss
$75
Preferred solution
Unsubscribe
Tags
  • unauthorized credit card charge

Got a free trial and next 3 weeks got charged 75$. Trying to cancel susbscription. Not having any luck.

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Nugenix - Where’s my order

Exellent services. Great customer service. Very helpful.
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1651246 Review #1651246 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - Not interested in subscription

Charles – Thank you for giving us a try, we’re very sorry to hear the product did not work for you. We have canceled your account for you and you should receive an automated email message confirming this as well. Please don’t hesitate to contact us back if you need any further assistance.
author's review
ID
#1649412 Review #1649412 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Cancel policy and subscriprtion

My name is Charles Dickson of 473 Sunburst Court, Gaithersburg,Maryland 20877

I tried your product Nugenix . I did not notice any difference in my condition.

I am therefore writing to stop my subscription.

Thanks for offering a bottle to try. Sad

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Nugenix - Waiting on delivery

Customer representative very helpful and courteous
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0 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1645200 Review #1645200 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service