• Sign Up
  • Login

Welcome to the Nugenix Community

3 Issues resolved
277 Company responses
37 Customer testimonials
Call customer care
Write a review
Nugenix is a mens health supplement that can be found in thousands of stores in the US, including GNC. Nugenix can be reached directly at 855-714-3234. Nugenix was scientifically formulated to help boost free testosterone levels, increase libido drive, and assist in muscle mass through key ingredients like Testofen and L-Citrulline.
Show

Nugenix's reply dated May 04, 2021 to: Mortimer Suu's review

We're so glad to hear how fast you received your service! Thanks for posting and please don't hesitate to contact us back if you need anything else.
author's review
Mortimer Suu
map-marker Sacramento, California

Account

Devon and set up a new order perfectly thanks. Usually it takes forever to talk to a service rep but I wanted a few seconds and my problem was solved in less than 2 min.

User's recommendation: Great customer service fast and polite

Helpful
Rodney R Ecn

My subscription

Customer service tracked the shipment and notified me of the delivery date . The delay of delivery was and issue with payment

View full review
Pros:
  • Service was good
Cons:
  • Lack of knowledge of policy

Preferred solution: Deliver product or service ordered

User's recommendation: Stay on top of shipments

Comment
Helpful

Nugenix's reply dated Feb 08, 2021 to: Rudy T Zjf's review

Hi Rudy - We're sorry about the delay in your order. We're seeing some unexpected delays with the carriers. Our records show that your order shipped the same day you ordered it and was delivered today, about 6 hours after making the posting. If you have any additional issues with your order, please don't hesitate to give us a call at 855-714-3234
author's review
Rudy T Zjf

Didn't receive product

Paid for product on January 30, still have not received same.

this is the only number I received:

888-228****, NC 28202

Loss:
$120

Preferred solution: Deliver product or service ordered

Helpful

Nugenix's reply dated Jan 19, 2021 to: Roberto R Qef's review

Hi Roberto - Based on the information provided, we were able to locate your account and cancel it for you. You should have received an email confirmation of this cancellation as well. We'd be happy to assist you with returning the product. Please give us a call at 855-714-3234. We look forward to helping you.
author's review
Roberto R Qef

I HAVE BEEN RECEIVING CONCURENT DELIVERIES.

I WANT TO STOP THE DELIVERIES. I HAVE IT ALL INTACT AND SEAL.

IS THERE A WAY THAT I CAN RETURN ALL BOTTLES.

AND GET A REFUND OR A CREDIT FOR IT. PLEASE GIVE OPTIONS.

Preferred solution: Let the company propose a solution

User's recommendation: TO READ VERY CAREFUL THE INSTRUCTIONS AT THE BEGINNING OF THE TRANSACTION.

Helpful

Nugenix's reply dated Dec 28, 2020 to: jimmie h Apg's review

Hi Jimmie - Our company, like lots of others, utilize a service from Visa and Mastercard that automatically updates a customer's account, if their bank participates in the program, when they are issued a new card. This is designed to cut down on the number of businesses everyone has to contact should they change their card. Our records show your account was updated through this program. Please don't hesitate to contact us back if you need any additional assistance.
author's review
jimmie h Apg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Wonder how you got my new debit card number?

mjquail22@***.com lost my debit card while in the hospital , got a new card ? still got charged $80.00 on my new card, but I didn't give you the new number,please explain?

Preferred solution: explain how you got my new debit card number?

Helpful

Nugenix's reply dated Nov 30, 2020 to: Thomas C Eqw's review

Hi Thomas - We're very sorry to hear that it is not working for you. We have processed your request and your account is now canceled. You should also receive an automated email confirmation of the cancellation as well. Please feel free to reach out directly to us should you need any further assistance.
author's review
Thomas C Eqw

I don't have any differences. I wish to cancel my future orders

Nothing, this doesn't create any difference. I've had better.

Preferred solution: Cancel all future orders - Cust. ID 24755154

User's recommendation: To each his own

Helpful
Ray E Tzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Disrespectful customer service agent

Call about a package I never received even tracking number says it was not delivered its been a month spoke to an agent by the name of LORI she was horrible and very disrespectful, and she hanged the phone up on me i asked to speak to a supervisor who's name was MYRON ID# 005797 after waiting 30 minutes no supervisor only to be told by LORI that he doesn't want to speak to me about this issue and like she said I should go to the post office to look for my package when I was already advised by my post lady that there's no package available for me after asking for my refund I was disconnected, never again will I do business with this company

View full review
Loss:
$700

Preferred solution: Full refund

User's recommendation: Find a different brand to go with

Helpful

Nugenix's reply dated Aug 07, 2020 to: Terry A Obg's review

Hi Terry - We're so sorry you had trouble getting through, it sounds like there was some kind of technical error as we average extremely short wait times. We have canceled your account for you and an automate email message confirming this has been sent to you as well. Please don't hesitate to contact us back directly if you need further assistance.
author's review
Terry A Obg

Cancel Autoship

I called to cancel my subscription and waited online for over 25 minutes and no one picked up the phone

Preferred solution: Let the company propose a solution

Helpful

Nugenix's reply dated Jul 31, 2020 to: Christopher K Nbd's review

Hi Christopher - We're sorry you had an issue when calling into us. We do show you have ordered 3 trials from us before and had no issues cancelling them previously. We show on this most recently order you did call into us a few hours before making this posting and your account was canceled by the representative. If you need any further assistance, you can also email us at support@nugenix.com
author's review
Christopher K Nbd

Scam Alert

They just keep charging your card then when you try to cancel the number provided just drop your call. (185*) *** ****

Preferred solution: Cancel my reoccurring order

Helpful
Crescencio C

I no happy

Hello good morning.co. nugenix IM VERY DISAPPOINTED with thepromotion tha you offered me fist.

THE promotion of the free examples (with a shipping payment of 4 dollars then at that same moment another promotion of 29 dollars I am okey wiht that on 06/07/2020.

Andthe without my autorization you guys withdraw74.98 dollars I would like to cancelled all kindsof future payments And I would like my money back to my account tha was withdrwn without my autorizationfrom 74.98 dollars on 06/29/2020 and Im still missing the promotion de 29 dollars.Ihope to hear from you soon. Sr Crescencio Castro

View full review
Loss:
$75

Preferred solution: Full refund

Comment
Helpful
Favio Utx

Nugenix - Review in Weight Loss, Diets and Training category

Im getting messages from my bank with a declined transaction , is y its trying to send me a 30 days supply when I havent order anything yet , I received the tryout product its good , and eventually I will order, I want to use a discount coupon I got with the tryout , what *** me

Off is that I replied to an email with this info yesterday and Im getting this wa t to charge messages today wtf..

View full review
Comment
Helpful

Nugenix's reply dated Jul 16, 2020 to: David T Zot's review

Hi David - We're sorry that you received additional items you did not want. Our records do show that shortly after making this posting, you were able to give us a call and you were issued return instructions for all 3 items to get a full refund. Should you need any additional assistance, please don't hesitate to reach back out!
author's review
David T Zot

I request that no product be shipped. I only requested the free sample, but have received three additional bottles after I requested no more be sent. My credit card has been charged. I did not receive

I did not receive free sample until after monthly quanity was shipped.

Loss:
$180

Preferred solution: Let the company propose a solution

User's recommendation: Do not ask for a free sample

Helpful
Jayme D Sqg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Need to cancel any future order

I received a free sample though a tv commercial and its says i need to contact you so i dont get billed for more,I dont want any more of these products due to complications (being over dehydrated )......

View full review

Preferred solution: Not get billed for anything farther

User's recommendation: Be careful

Comment
1
Alvaro F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer

Nugenix got the product back and did send me the refund

First, I DON'T recommend to get any of the samples offered on TV via your cell phone because it is a monthly subscription trap. They do it over your cell phone so you don't read that you are signing up for monthly subscription where Nugenix is going to charge you about $75.00 per month.

Second, once I found out about the monthly subscription trap, I called Nugenix to cancel it, and they told me to return the product of which I did in order to get my refund. However, Nugenix stole my money and lied to my credit card company by saying that they never received the product although I had evidence they did.

View full review
Loss:
$75

Preferred solution: Full refund

User's recommendation: DON'T BUY THIS PRODUCT because it does not work and it is a subscrition trap

Comment
Helpful

Nugenix's reply dated May 26, 2020 to: Guest-1937330's review

Larry – We have not received the return yet, but the tracking does show you did a return to sender and it is currently in transit back to us. Since we can see it is in transit back to us we have gone ahead and processed your refund as requested when you phoned into us. Please don’t hesitate to contact us back directly if you need any additional help.
author's review
Anonymous
map-marker Newark, New Jersey

Billing

Still haven't received my refund Larry Johnson 1353 Diana st pgh pa 15212 larjonsr@***.com

User's recommendation: not at this time

Helpful
Nugenix
Reviews Contacts Q&A