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Still billed after canceling

I canceled my order last month and today my account has been billed for another bottle. What further action can I take?

#9704
1 answer
By Admin on Behalf of the Company #1506544
If you received a shipment that you do not want, please give us a call at 855-714-3234 and we’d be more than happy to help you.
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cancel order

How do stop receiving your product? I no longer would like to receive your product please take me off your mailing list

#9571
1 answer
By Admin on Behalf of the Company #1499717
Kurt – Your account has been canceled. Should you need any assistance in the future, please contact us directly by calling 855-714-3234
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Take a cycle off

Do you recommend not taking a cycle off?? I am on my 2nd month of taking Nugenic.

#9431
1 answer
By Admin on Behalf of the Company #1495551
We do recommend cycling Nugenix Ultimate. In your off cycles you can use another product like Nugenix Free Test, Maxx, Estro, or our Test Multi. Our other products do not need cycled and were designed for continuous use.
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It's fine

Iwss calling because it said my card could not be accepted. I'm checking to see if its activated.

#8945
1 answer
By Admin on Behalf of the Company #1483522
Hi Brian - It does appear the card you attempted to use was declined. If you can give us a call at 855-714-3234 we’d be more than happy to help you retry it and make sure there were no errors.
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Dosage

Do you take the capsules three times a day?

#8876
1 answer
By Admin on Behalf of the Company #1481345
For Nugenix Free Testosterone, the recommend dose is 3 capsules daily, all at once, in the morning.
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Nugenix Ultimate

The instructions for Nugenix Ultimate say that after 1 month, stop for 2 to 4 weeks...won't my T count dramatically lower again? Also, the Manager at the GNC store said that if I take Nugenix Estro-Regulator, I don't need to stop, is this correct? Thanks

#8834
1 answer
By Admin on Behalf of the Company #1480656
Yes, we recommend taking 2-4 week breaks in between Ultimate cycles. During those breaks you can use any of our other Nugenix products such as Free Test Booster, Maxx, Estro-regulator, or our test multi. We do recommend stacking Ultimate with Estro-regulator for maximum benefit, however you will still need to cycle off Ultimate for 2-4 weeks, even when combining. You won’t have to cycle off Estro though.
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free trial offer

need to opt out of my enrollment from free trial offer.

#8806
1 answer
By Admin on Behalf of the Company #1479252
Eddie - your account has been canceled. Please don’t hesitate to contact us back directly if you need any further assistance.
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Accidental additional dose.

I'm not sure if I took my 3 Nugenix this morning, so I took 3 at dinner. Is this safe?

Could I overdose? Please advise me on what to do..Thanks Sean T.

#8805
1 answer
By Admin on Behalf of the Company #1479250
Hi Sean - You will be fine. Your body will process out the extra B vitamins that you couldn’t absorb. In regards to the Testofen, you simply ended taking more than you needed to get the benefit of the product. So while we don’t recommend regularly taking 6, if it happens once or twice, you don’t have anything to worry about
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Test ?

Testosterone booster can I take all three pills at once it says take three a day with water on an empty stomach but does not say if I could take all three at the same time or do I have to take one by one throughout the day

#7993
1 answer
By Admin on Behalf of the Company #1462597
Hi – We recommend taking all 3 at once.
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nugenix

should I take it on my off day

#7794
1 answer
By Admin on Behalf of the Company #1458171
Nugenix was designed to be taken daily, including workout and non-workout days
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Return address

Where do I return unused bottles. I already have RMA number

#7461
1 answer
By Admin on Behalf of the Company #1450810
Our returns address is as follows: Nugenix2323 South 3600 WestWest Valley City, UT 84119
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Nugenix Dosage

Just starting the product. The bottle mentions 4 capsules per day.

Is it better to take the pills throughout the day or in multiples of two prior to workout and two later in the day? Or all four at once prior to workout?

#5754
1 answer
By Admin on Behalf of the Company #1428379
It sounds like you bought Nugenix Ultimate or Nugenix Maxx, as those 2 products have a 4 capsule a day serving size. We recommend taking it all at once, but if for some reasons that isn’t feasible for you, then splitting it into 2 capsules twice a day is fine.
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How to take nugenix testosterone booster and ultimate

Can I take testosterone booster and then ultimate testosterone? And what's the best way to take them?

#4660
1 answer
By Admin on Behalf of the Company #1399924
Nugenix Free Testosterone is a dosage of 3 capsules daily, all at once. You can take them in the morning or 30-45 minutes before your workout. Nugenix ultimate is 4 tablets daily, all at once. You can take it also in the morning or 30-45 minutes before your workout. The products can be stacked, or you can use Nugenix Free Testosterone in your off month’s when not using Ultimate since we recommend using Ultimate one month on and then taking a month of before starting again.
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Dosage/Time of day

I am taking nugenix ultimate and there are 2 days during the week that I go to the gym very early before work and unable to eat anything before I go except a pre-workout drink. If I take nugenix before I go to the gym on an empty stomach will it be ok or should I take it after my workout-Also, directions indicate to take 4 capsules a day-Is that at one time or spread out throughout the day?

#3738
1 answer
By Admin on Behalf of the Company #1381807
It should be ok to take on an empty stomach. If you noticing that doing that upsets it, you can take it after your workout instead. We recommend taking all 4 at once.
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How do I cancel the membership?

#2579
2 answers
#1378086
I ordered this product for my husband on September 30th, the receipt I'm looking at says it shipped October 2nd. I didn't receive it until October 9th the 14 day trial would have to be cancelled by October 14th that would be a 5 day trial. I have been calling for the last two days and couldn't get ahold of anyone. I am cancelling this as my husband would not have a sufficient amount of time to evaluate the effect on him. I will call again today but will keep this email as proof that I cancelled this on time and you are not to Bill my account for anything. My number is 814-403-**** if you would like to speak to me. The product was not opened and will be sent back order number is:
2595****
0 0
By Admin on Behalf of the Company #1364851
You can cancel by calling us at 855-714-3234, emailing us at support@nugenix.com, or by using our online customer portal.
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Need free trial Nugenix booster

#1880
1 answer
By Admin on Behalf of the Company #1351296
You can get more info and learn about our trial program at http://nugenix.com/trial
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What form is the B12 in your product?

I'm interested in your product but I'm allergic to cobalt. Some B12 supplements are made from or with cobalt. What is in nugenex?

#1713
1 answer
By Admin on Behalf of the Company #1347943
Our B12 in Nugenix is derived from Methylcobalamin, so yes it is derived from Cobalt.
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I just received my free sample. But im still getting charge full price for a product i have not received for 2 month now.

#1408
1 answer
By Admin on Behalf of the Company #1343001
We checked the tracking information or your most recent shipment when you phoned in and it appears USPS lost the package. A Supervisor issued you a full refund for that shipment after the call. Your 2nd shipment that was billed that day was also voided when you phoned in to us. Your account is canceled and if you need further assistance please contact us back directly.
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Questions 78
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