Product: Nugenix Supplement Free Trial Clear all filters (37 of 37 reviews match)
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Nugenix's reply to:

Nugenix - Just checking order status and card information

Charles – We show your account was canceled when you called in the other day. It will stay canceled unless you give us a call back and ask to reactivate in the future. Should you need any additional help, please don’t hesitate to reach out directly to us.

Review
#1240515 Review #1240515 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Pricing issue

I dont want yall taking or charging anything else on my card except for wat ive got and thats da free trial i paid fir shipping

Nugenix's reply to:

Nugenix - Shady.

Danielle – We’re very sorry to hear that he was enjoying the product, but you all had a negative experience. We make Nugenix available for purchase in a variety of ways including through a trial program and in major retailers like GNC. While we are not owned by GNC, we are affiliated with them because our products have been sold there for the last 6 years. In regards to the trial program, we offer this so customers have a chance to try it before they buy it. Prior to being able to complete your order, we disclose all terms of the trial program, including how to cancel, in normal size font, directly above the purchase button. We also require all customers to check a box stating they have read and agree to these terms before they can complete their order. Additionally, we include a copy of the terms in the email receipt and as well as sending a series of reminder emails prior to the first purchase. We allow customers to contact us/cancel their accounts either by calling, texting, emailing, online contact form, online chat support, Facebook message, and our 24/7 online customer portal. We try and make our program as easy as possible for customers. We are sorry that you were surprised by your first monthly charge, but we are glad that we were able to help you immediately to cancel your account, stop your shipment, and issue you a refund. If you need additional help, please don’t hesitate to contact us back directly.
Review
#1237021 Review #1237021 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Not as described/ advertised
Loss
$75
Preferred solution
Full refund
Tags
  • trial offer
  • unauthorized credit card charge
  • Scam

I don't like to write negative reviews about companies unless they REALLY deserve it since I know that reviews can really make an impact on a company's reputation. That being said I am deeply dissatisfied with NUGENIX's shady tactics - There is a commercial out there which indicates you can try NUGENIX no strings attached by texting them and then they will send you a sample for FREE.

My husband wanted to try it as he was starting a new diet and workout routine and it seemed like a legitimate way for him to increase his energy levels - or at least it was worth a try for free. Also, for some reason I thought they were affiliated with GNC and that it would be safe to order the "free" trial.

I should have been skeptical when it asked me to provide my credit card for shipping. But I thought, hey, that is probably reasonable and my husband wanted to try it.

We received the sample very quickly and my husband had been using it (I don't know if he had any positive experience with it and that is not what this review is about).

I didn't think much else about NUGENIX until I woke up this morning with an alert on my bank account that a (approx) $75.00 charge had been deducted by NUGENIX. This (sadly) almost overdraft my account and I had not authorized the charge so I was extremely upset. It was too early to call, so I looked up reviews and found the other ones here that state the same sort of thing about fraudulent charges. Then I reviewed the "welcome" emails that I had gotten after signing up for the trial and at the VERY bottom in MINISCULE print there was a disclaimer that I would have to cancel within (18?) days or they would charge me full price for the product and continue to do so.

That is crazy, because when I signed up for the "free" trial it asked me if I was sure that I didn't want to go ahead and place an order for their product for a discounted rate? I said No, thanks. So WHY IN THE HECK would I want it at the full (ridiculous) price.

Of course, these shady tactics are necessary if your product can't speak for itself - a truly worthwhile product would not need to be peddled in such an unsavory manner.

So upset.

Good news is when I called the number and voiced my concerns they did immediately offer to refund my money. But now I have to wait on my bank with my super low balance so not cool NUGENIX, not cool.

Be warned.

Nugenix's reply to:

Nugenix - This is really terrible

Geoffrey – We have canceled your account for you. We offer a full money back guarantee to all customers. If you would like to return your most recent shipment, simply give us a call and we’d be glad to assist you, 855-714-3234
Review
#1234710 Review #1234710 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy

I have an order that was sent to me authorized I want my money back I don't want the product I'm going to contact my bank and also going to contact my lawyer

Nugenix's reply to:

Nugenix - Unauthorized charges

Michael – We’re very sorry to hear you did not have a positive experience. Subsequent to your posting of this review, you gave us a call about 25 minutes later and spoke with an agent. The agent was able to help you with your account and you were issued a refund. Should you need additional assistance, please don’t hesitate to give us a call back directly.
Review
#1232076 Review #1232076 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Problems with payment

When I talked to the girl on the phone I specifically asked her if there would be any future charges on my card, and she said no. I wake up this morning, and check my bank account, and there is a charge of 74.98 on my account.

I did not authorize this!

If this does not get reversed immediately I will call the bank and file for fraud against your company! The ball is in your court.

Nugenix's reply to:

Nugenix in Arlington, Texas - Needing to cancel my account

Germaine – Your account has been canceled. Should you want to contact us in the future please call 855-714-3234. Our number is on every page of our site and we even have a contact form on our site so that customers may contact us 24/7, we’re sorry that you missed both of these contact methods.
Review
#1231377 Review #1231377 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Perfectly happy with the product, but would much rather purchase from my local supplement store as and when I wish, the subscription also arrives well after a bottle has finished.Please inform me how to get my account cancelled without posting my personal details here for all to view online.

At this moment, I'm unable to find any detail of such on the website, or able to log into any form of account on the web site, not sure how you're able to process payments from me without any form of account set up, so would also like all my contact details scrubbed from your records.Thanks

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Product.

I didn't like: Lack of information

Nugenix's reply to:

Nugenix - Bad product/Poor Service. Unable to cancel my subcription.

Michael – Your account has been canceled and you were sent an automated email confirmation confirming the same. In terms of a call back, we don’t have a customer service voicemail system to request a call back. All of our agents are live agents and we’re open 7 days a week. We’re sorry if you tried us after hours and were not able to get ahold of someone.
Review
#1217903 Review #1217903 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy

I have been calling trying to cancel my subscription and no one has been calling be back to cancel. I am very disappointed with the service and the company is purposely avoids communicating with customer that try to cancel following their free trial so they can impose their subscription charges. I would not recommend doing business with this company and their product itself it not worth the hassle and never had any effect on my energy and strength during my workouts at the gym

Nugenix's reply to:

Nugenix - Refund my account only wanted sample

Jermaine – When you phoned into us shortly after ordering your trial, it was to remove a 2nd product from the order that you added at check out. There was no mention of canceling after the trial period. Our notes also show you were able to call in today, your account was canceled and your account was issued a refund. If you need additional assistance, please don’t hesitate to give us a call back.
Review
#1210049 Review #1210049 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy

I'm absolutely disgusted that i even talked to customer service and told them i only wanted the free trial & i have been charged.

Please refund my money, i dont have nor want the product!

Nugenix's reply to:

Nugenix in Stantonville, Tennessee - Lack of receipt

We’re glad to hear you were able to get the help that you needed, we’re sorry there was an issue with your shipment to begin with. If you need any additional assistance, please don’t hesitate to contact us directly at 855-714-3234
Review
#1183329 Review #1183329 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
On time delivery

I have not received my trial bottle of Nugenix and spoke with customer service who was very helpful in resending my order and extending my trial. Thank you

Nugenix's reply to:

Nugenix - Can't Get Ahold of Call Center to Cancel

Jim – We received your email after business hours and it was processed first thing the following morning. Your account has been canceled and you were sent an automated confirmation of the same. Additionally, we have sent you information on return instructions for all bottles you may have. Your phone calls came in after business hours, which is why no one answered the call. There should have been automated message confirming the hours and that we were closed, so that you knew when you could call back. If you need any additional help, please don’t hesitate to contact us back directly.
Review
#1177638 Review #1177638 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Let the company propose a solution

I am trying to cancel my account and can't reach the call center. I have emailed and now I am writing this review.

Please cancel asap. Jim Votendahl, Seattle WA. I feel like this is a scam. They say it is free, then they make it impossible to cancel.

I would not recommend this product or company. I would like my subscription cancelled immediately and a refund issues as the product did not work. Then you make it so you can't leave a review unless it is a hundred words to again discourage people from writing a review. Again, I would not recommend this product.

Did nothing for me. I have five bottles I didn't want sitting here if you would like to buy them back from me.

Nugenix - Good but maybe a little too much right now.

Gave me energy, improved my lobito, but gave me too much energy to where i couldnt even sleep well. Im 35 so maybe it will work better when im a bit older. Great product though, easy to use and does what it says. Customer service is excelent as well.
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Review
#1134628 Review #1134628 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Good quality