Nugenix's reply to:

Nugenix - Bad experience

Hi Josh – It looks like you posted this review about 30 minutes before calling into us. Our records indicate you were able to speak with an agent and they were able to cancel your account. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
ID
#1245921 Review #1245921 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Order processing issue

Cancel my order now. I only ordered a "FREE" sample.

Now im noticed a bill on my statement.

This is not correct. I have disputed the charges with my credit card company.

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Nugenix's reply to:

Nugenix - Money taken with out me knowing for now 4months

Donald – Our records show your account was canceled when you phoned into us, the morning after this posting. The agent was able to cancel your account and give you return instructions for any bottles that you may have that you do not want. We offer a full money back guarantee to all our customers and we’re glad our agent was able to help you with this information. Should you need any additional assistance, please don’t hesitate to contact us back directly, 855-714-3234
author's review
ID
#1234975 Review #1234975 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

I tried to stop this breach of my money out of my account last month and you continue to send me the Nugenix I have not used it except for this trial bottle and I don't want it I'll give it all back send me back my money please before I get real upset I'm 62 years old and disabled and a veteran and I'm on a set income you guys been robbing me I will return all your bottles. I got them not open please return my money

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Nugenix's reply to:

Nugenix - When a Free Trial is not Free Run!

Peter – Our records indicate you have not placed an order with us, we think if you had placed an order with us your perception would be different. Prior to being able to complete your order, we disclose all terms of the trial program, including how to cancel, in normal size font, directly above the purchase button. We also require all customers to check a box stating they have read and agree to these terms before they can complete their order. Additionally, we include a copy of the terms in the email receipt and as well as sending a series of reminder emails prior to the first purchase. We allow customers to contact us/cancel their accounts either by calling, texting, emailing, online contact form, online chat support, Facebook message, and our 24/7 online customer portal. We try and make our program as easy as possible for customers. Should the trial program not be for you, you may also get it at major retailers like GNC, Walgreens, Vitamin Shoppe, and Vitamin World.
author's review
ID
#1233537 Review #1233537 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • This company is a ripoff
Cons
  • Deceptively call their sample free
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

I think if this company and their TV Spokesperson actually told the audience their Free Trial comes with a price tag they would see a decline in business. I think if they actually were forced by the FTC to prominently disclose, not in tiny unreadable print, that not only did you have to pay an inflated shipping fee for the Free Sample but deceptively were signing up for a inflated subscription service there would be a huge decline in their business.

BEWARE: They give you nothing for FREE!

They will charge you an outrageous amount of money for anything the send you!

They will attempt to charge you for everything they possibly can. This site is theirs, is not neutral or unbiased, and they try to bury the complaints with pleasant sounding seemingly courteous replies claiming prompt customer service.

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Nugenix's reply to:

Nugenix - Keeps charging my card

Hunter – Your account has been canceled. Should you need help with your account or any of your prior shipments, please contact us directly at 855-714-3234

author's review
ID
#1230227 Review #1230227 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

Keeps putting unwanted charges on my card and can not afford it

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Nugenix's reply to:

Nugenix - I need to cancel my subscription

Kye - our records indicate your account was canceled when you phoned into us. Should you need additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
author's review
ID
#1210116 Review #1210116 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Dont have the money as i thought i would

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Nugenix's reply to:

Nugenix - Cancel my subscription

Carlos – It appears that your account was canceled when you phoned into us. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
ID
#1203693 Review #1203693 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

My name is Carlos Valladares and I brought the trial run of Nugenix. I did not agree on the automatic subscription.

Please cancel my subscription. Cause you are take money out of an account that doesn’t have enough funds.

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Nugenix's reply to:

I didnt order anything from nugenix just a free sample

Billy – Our records show you phoned into us about 10 minutes after submitting this posting. It appears you were able to speak with a representative and they canceled your account for you. If you’d like help with the refund process, as we offer a money back guarantee, simply give us a call back at 855-714-3234
author's review
ID
#1194687 Review #1194687 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

Money was withdrawn from my account and I want it to stop and possibly refunded?

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Nugenix's reply to:

Nugenix - Rip off

We’d be more than happy to assist you with your account, but the email address attached to this post is not associated with an account in our system. If you can call us at 855-714-3234, we’d be happy to help you
author's review
ID
#1194562 Review #1194562 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

They auto charge me 75$

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Nugenix's reply to:

Nugenix - Not happy with free trial and charges.

Jorge – We’re sorry you had issues receiving the packages. Our records show you phoned in to us about 10 minutes before submitting this post and spoke with an agent. They canceled your account and provided you with both tracking numbers that show the packages were delivered. You indicated to the representative you often have issues with your mail and that you would check with your neighbors and get back to us. Please don’t hesitate to reach back out to us after you check into the delivery issue.
author's review
ID
#1188773 Review #1188773 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

Never received the free trial to see if I'd like the supplement, then charged the monthly subscription without receiving both the free trial or the actual subscription. I would just like a refund of my subscription.

It's been more of a hassle and inconvenience. I've been charged around $80 without even trying 1 supplement.

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Nugenix's reply to:

Nugenix - Terrible

Russell – We’re sorry if you experienced a long hold time, that is very unusually, but occasionally we get a short term spike in call volume. We show you ended up speaking with a representative about 5 minutes after posting this and they were able to help you. If you need additional help, please don’t hesitate to contact us back.
author's review
ID
#1180061 Review #1180061 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

On hold for a very long time and nobody ever answered

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Nugenix's reply to:

In order to claim the trial you need to go to Nugenix.com/trial. The TV instructs people to send a text message to the number 42424 with the word club in the message. You will receive a response with the above link and some info on how to claim a trial
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ID
#1155389 Review #1155389 is a subjective opinion of poster.
Service
Nugenix Free Trial

Nugenix - Hopefully get money back

Didnt want to charged full price for it after trail.
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Comment
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ID
#1153855 Review #1153855 is a subjective opinion of poster.
Location
Aledo, Texas
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Nugenix's reply to:

Nugenix - Not overly impressed by results

Not a problem, your account has been canceled
author's review
ID
#1143744 Review #1143744 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Cancel my subscrition kenzo55vette@gmail.com kenneth s wojnar 3023 darlington rd. Holiday Fl 34691 thank you in advance

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Nugenix's reply to:

Matthew – Your account was canceled when you emailed us, a few minutes after making this posting. If you need additional assistance, please give us a call at 855-714-3234 and we’d be glad to help.
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ID
#1120422 Review #1120422 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix - Bad experience here

Matthew – We show you ordered an 18-day trial of Nugenix on 10/2 and the first communication we have received from you since this order is this posting. We have canceled your account for you and would be happy to help you with return instructions or anything else you may need if you can contact us directly at 855-714-3234. We look forward to helping you.
author's review
ID
#1119599 Review #1119599 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Pricing issue

All I did was slept!? Next thing I know I’m charged $75 from them!?

I didn’t like the trial and now I’m charged $75!! Definite rip off, I’d advise everyone to stay away!!

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