Product: Nugenix Free Trial Clear all filters (53 of 53 reviews match)
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George – We do show you called several months ago, Aug 2018, and canceled your account. However, you ordered again on Feb 21st, 2019. This is the first communication we have received from you since ordering again a few weeks ago. We have canceled your account for...
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#1490503 Review #1490503 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Julie - Your package was received back today, 2/20, from USPS and you were issued a full refund for this return. We're sorry for any delay, but unfortunately USPS doesn't guarantee the delivery date, so we refunded you as fast as we could once received. If...
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#1473356 Review #1473356 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix in Lancaster, Ohio - Sample

Thank you for your interest in Nugenix. We’d be more than happy to help you process an order for one of our samples. If you can give us a call at 855-714-3234 any one of our customer service agents can assist you with setting that up.
Review
#1374987 Review #1374987 is a subjective opinion of poster.
Service
Nugenix Free Trial

My husband would like to try the free sample. 4175541126

Nugenix's reply to:

Nugenix - I want a refund

Dennis – We have not received any communication from you, since ordering, prior to receiving this posting. We have canceled your account for you and you were sent an automatic confirmation as well. We’d be more than happy to help you with a full refund, simply give us a call at 855-714-3234
Review
#1356959 Review #1356959 is a subjective opinion of poster.
Service
Nugenix Free Trial

Billed after I cancelled my free trial

Nugenix's reply to:

David - We're very sorry to hear you had a negative experience. We offer our products for sale in a variety of ways, including bundled discounts, in major retail outlets, by the bottle, or on our trial program. We try and make our products available in whichever...
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#1350355 Review #1350355 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix in Salt Lake City, Utah - Please cancel my orders now and future

David - Your account has been canceled. Should you need any additional assistance, please don't hesitate to give us a call at 855-714-3234
Review
#1344034 Review #1344034 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$74
Preferred solution
Let the company propose a solution

I only wanted to try the product, please cancel any/all orders for this product..... David C..................

terrijaye5@aol.com

I received the original trial product and did not realized that you were going to automatically enroll me into a continuous purchase program... The product is being shipped to my home in Odenton, MD.... and I would like you to cease all product shipments now and in the future....

I'm not sure why you need more details, but this will fail to transmit until I have a minimum of 100 words.... I not sure how many words it takes to indicate my desire to just cancel any/all orders of your product.

Nugenix's reply to:

Nugenix - Refund

Cindy – You ordered a trial on 6/27 and were billed for the monthly unit 19 days later on 7/26. When you phoned in the next day on the 17th your account was canceled. You were issued a refund when you phoned in on 7/25. Banks generally take 3-5 business days to process refunds back into accounts. Unfortunately banks do not process them as fast as they do debits. If you need additional assistance, please give us a call at 855-714-3234
Review
#1311905 Review #1311905 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

I am still waiting on my refund. I called last tuesday and was told it would be back in my account within 3 to 5 business days.

Well today is the 5th business day and i am still waiting for it. I will be visiting my bank come tomorrow and let them take over in getting my money back. I was under the impression that it was a free sample no strings attached. The lady i spoke to told me that u guys give people 18 days to cancel but it wasn't even 18 days from the date I ordered it that your company took my money out of my account without my permission.

I just want my money, the product didn't help anyway.

Also, not a very good way to try to get a consumer back by throwing in sarcasm on an e-mail. Calling me a pissed consumer is a bit understated after seeing the title of the e-mail.

Cindy Vance

937-313-6655

Nugenix's reply to:

Nugenix - Sign up only for free trial.

Herbert – Your account has been canceled and we’re sorry if there was any confusion. There is no box you can check when ordering the sample that allows you to indicate you already know you don’t want future orders. The only box present is one that states you acknowledge and understand the terms, and includes a copy of those. Customers who do not wish to receive future product may cancel their account ay any time, including during the 18 day trial period, and receive nothing else in the future.
Review
#1300505 Review #1300505 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Since i only signed up forvyou free trial sample. Ticked the no option for the first order.

Why am i recieving another bottle and youre charging my account.

I didnt order a month supply. So i will return your product and you will reimburse my account.

Nugenix's reply to:

Nugenix - Did not order

Rudy - your account has been canceled. In the future, should you need any assistance with your account, please contact us directly at 855-714-3234
Review
#1275953 Review #1275953 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

I did not order any of these pills i had got a free trial but nothing else do not try to take any more money out my account i will keep a record of this text for my records june 9Th 2018

Nugenix's reply to:

Nugenix - I called and cancelled my free subscription and they still c

Tory - your account is indeed canceled. Our credit card processing company experienced a small error and you were indeed billed. Our quality control team quickly found the error and your charge was voided. We apologize for this inconvenience. Your account still and will stay canceled. Should you need any additional help, please don’t hesitate to reach out to us.
Review
#1272103 Review #1272103 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

I called and talked to a man who tried to get me to purchase additional products I told him I did not want to participate in the program and that I wanted to cancel my free trial and keep my sample free of charge he kept trying to get me to buy stuff I told him no and then he finally said that he cancelled my free subscription and I could keep my bottle free of charge but then I receive an email today that just said that I got charged $75