Product: Nugenix Free Trial Rating: 1 Star Clear all filters (12 of 53 reviews match)
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Nugenix's reply to:

Orestes – We’re sorry that you didn’t receive your original trial. We show it was shipped the same day you ordered it and delivered on 5/31 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9400110205974020481096 We have issued you a refund for your...
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Review
#1557985 Review #1557985 is a subjective opinion of poster.
Service
Nugenix Free Trial
Tags
  • trial offer
  • unauthorized credit card charge
  • Scam
Larry – It appears we received the email you send a few hours after making this posting. We canceled your account at your request and issued you return instructions and information on our money back guarantee in order to get a full refund. If you need any additional...
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Review
#1496317 Review #1496317 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix - Bad experience

Hi Josh – It looks like you posted this review about 30 minutes before calling into us. Our records indicate you were able to speak with an agent and they were able to cancel your account. If you need any additional help, please don’t hesitate to contact us back directly.
Review
#1245921 Review #1245921 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Order processing issue

Cancel my order now. I only ordered a "FREE" sample.

Now im noticed a bill on my statement.

This is not correct. I have disputed the charges with my credit card company.

Nugenix's reply to:

Nugenix in Salt Lake City, Utah - When a Free Trial is not Free Run!

Peter – Our records indicate you have not placed an order with us, we think if you had placed an order with us your perception would be different. Prior to being able to complete your order, we disclose all terms of the trial program, including how to cancel, in normal size font, directly above the purchase button. We also require all customers to check a box stating they have read and agree to these terms before they can complete their order. Additionally, we include a copy of the terms in the email receipt and as well as sending a series of reminder emails prior to the first purchase. We allow customers to contact us/cancel their accounts either by calling, texting, emailing, online contact form, online chat support, Facebook message, and our 24/7 online customer portal. We try and make our program as easy as possible for customers. Should the trial program not be for you, you may also get it at major retailers like GNC, Walgreens, Vitamin Shoppe, and Vitamin World.
Review
#1233537 Review #1233537 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • This company is a ripoff
Cons
  • Deceptively call their sample free
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Scam
  • Scam Free Trial
  • Scam Subscription

I think if this company and their TV Spokesperson actually told the audience their Free Trial comes with a price tag they would see a decline in business. I think if they actually were forced by the FTC to prominently disclose, not in tiny unreadable print, that not only did you have to pay an inflated shipping fee for the Free Sample but deceptively were signing up for a inflated subscription service there would be a huge decline in their business.

BEWARE: They give you nothing for FREE!

They will charge you an outrageous amount of money for anything the send you!

They will attempt to charge you for everything they possibly can. This site is theirs, is not neutral or unbiased, and they try to bury the complaints with pleasant sounding seemingly courteous replies claiming prompt customer service.

Nugenix's reply to:

Nugenix - No i want to stop my subscription

Our records indicate you did not contact us prior to making this post, had you contacted us we would have been happy to assist you with your request. We have canceled your account for you and we would be more than happy to assist you with our money back guarantee so that you can get a full refund. You simply need to contact us directly at 855-714-3234. We look forward to helping you.
Review
#1082895 Review #1082895 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Cancel any future shipments
Reason of review
Problems with payment
Loss
$80
Preferred solution
Full refund

I did not realize my "trial" subscription would take money from my bank account If I cant get a refund from you folks, I will go through my bank to stop it Please refund my money so I can walk away from this without further issues I want this stopped now!!!! No idea it was a subscription Seems like a scam and if I don't get a refund and a stop to this, I will blowup social media My e-mail is chiefster@live.com Stop my subscription now please I will not even give Nugenix a try again after what I see as deceptive marketing I will not be buying anymore of your product I regret even paying the shipping on my "trial" package mmm mmm mmm mmm mmm mmm mmm

Nugenix's reply to:

Nugenix - Free Trial Review

We show you ordered a trial on 6/19. We advise upon purchasing and in the email receipt that it will take 2-4 days for the package to deliver via USPS. We show the package was delivered today, 6/23, a few hours after you posted this, within the time frame we tell our customers to expect. Please contact us directly, in the future, should you need assistance.
Review
#1065064 Review #1065064 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problem with delivery

I tired the free trial. Never received the product. And my credit card got billed

Nugenix's reply to:

NUGENIX illegally withdrew money from my account !

We’re sorry you had an issue with your order. Our records indicate you did complete your order, you received the trial sample, and at the end of the trial period you were shipped your monthly supply. We would have been happy to help you if you had contacted us directly about customer service, prior to posting this review. Our records indicate that after this posting your account was canceled and you also received a refund.
Review
#1022541 Review #1022541 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Deceptive business practices
  • Unauthorized credit card charge
Reason of review
Did not agree and left page.
Loss
$76
Preferred solution
Full refund
Tags
  • trial offer
  • unauthorized credit card charge

I saw an offer to try a free bottle of Nugenix, I thought it looked interesting so provided my debit card number like these free offers always demand. As I read I could see Nugenix was trying to trick me into a recurring monthly recipient of their product so I agreed to nothing and deleted the page.

That was last week. This week Nugenix withdrew $76 from my account!

Do not do any business with them! I could tell that Nugenix was trying to trick me and that it would end up with them locking me into this deal and charging my account so I stopped and I left the page.They very deceitfully charged $76 from my account causing me money problems I did not see coming.

Nugenix - Horrible misrepresentation

Signed up for free sample on Facebook. Saw nothing about agreeing to a subscription at $74 a bottle monthly. Contacted their return Center and spoke to supervisor Rudy 213. He was antagonistic. He was so outrageous that I told him I was going to record the conversation. He said he didn't agree to that an hung up on me. I told him I was going to complain about GNC on social media. He was fine with that.... Later I learned that GNC is a retailer. He misrepresented Regenix and was willing to let GNC take the hit for his companies shoddy service. They don't identify the product on the outside of the package. It merely says "Shipping Department" I would have refused delivery.
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Review
#970810 Review #970810 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund
Nugenix's reply to:

Nugenix - another Internet Scam - BEWARE!!!

Mark,

We’re sorry that you had an issue with our auto-replenishment program. Our 18-day trial program is a trial program whereby customers get a 14-day sample and allowed 18-days to try the product (we allow 4 days for shipping). At the end of the 18th day, customers who are still enrolled are put into our auto-replenishment program. We disclose all aspects of the trial program on the checkout page above the checkout button and require all customers to check a box stating they have read and agree to these terms. For our customers’ convenience, we also include a copy of these terms in the email receipt and in a reminder email before their first monthly shipment.

Our records show that other than posting this complaint online we have received no contact from you, either via email or phone. We would have been happy to assist you in resolving this matter had we been contacted directly. If you can contact us at 855-714-3234 we’d be happy to help you with return instructions and information on our money back guarantee.
Review
#925145 Review #925145 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Initial delivery time
Cons
  • Unauthorized credit card charge
Reason of review
Problems with payment
Loss
$110
Preferred solution
Full refund
Tags
  • unauthorized credit card charge

Ordered the "risk-free" 14 day trial, which didn't seem to do much. Next thing I know my bank account is overdrawn because they charged me $74.95 for a month's supply.

I thought the stuff wasn't very good for $4.99, let alone the $109.95 it's now costing me with the overdraft charge. Nowhere did I see anything about "auto-shipment", "auto-subscribe", etc. when I signed up for the sample. If their product is supposed to be so great then people should be returning to their site to order more, or running out to the store to save the $4.99 shipping fee and perhaps even get a discount.

Involuntarily auto-subscribing people is the oldest scam on the Internet and has been for years.

The fact that Nugenix chooses to engage in this type of consumer fraud negates the fact that their product may or may not be useful to people. It merely serves to turn away those people for fear of being duped into yet another Internet auto-bill scam.

Nugenix's reply to:

Nugenix - Free Trial Review from San Diego, California

Nugenix is sold in a variety of ways including at major retailers and through a trial program that as an optional subscription component. We’re sorry if you had an issue with the trial program. We offer a complete 30-day money back guarantee on all items bought directly from us and we’d be glad to assist you with your issue. Please give us a call at 855-714-3234 or by emailing support@Nugenix.com and any one of reps would be glad to assist you.
Review
#803380 Review #803380 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

I got screwed, that free trial,then out of the blue i have been charged $74

Nugenix, im gonna pray on you that your company loses everything, god loves me and there is a chance he would listen.