This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Nugenix - Need to cancel any future order

I received a free sample though a tv commercial and its says i need to contact you so i dont get billed for more,I dont want any more of these products due to complications (being over dehydrated )......

User's recommendation: Be careful.

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ID
#1977447 Review #1977447 is a subjective opinion of poster.
Service
Nugenix Free Trial
Preferred solution
Not get billed for anything farther
Nugenix's reply to:

Nugenix - I paid shipping for free bottle

Dylan – We show you placed your order on 2/9 and it shipped out the next day on 2/10, just under 24 hours after it was ordered. We have a customer portal where you can see all your order history, track shipments, and make changes to your account. Every customer receives an invite to the portal after their initial purchase. If you need any help registering for this portal, please contact us at support@nugenix.com
ID
#1790044 Review #1790044 is a subjective opinion of poster.
Service
Nugenix Free Trial
Loss
$5
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I paid shipping for their free 14 day trial and I’ve gotten zero update on shipping or anything of that nature so I’m pretty unhappy with having paid $5-$6 for nothing

Nugenix's reply to:

Nugenix - Money

Skyler – We’d be more than happy to assist you with a return. Our records show you phoned in a few days ago, your account was canceled, and you were given instructions on how to return for a full refund. If you need any additional assistance, please don’t hesitate to contact us back.
ID
#1739257 Review #1739257 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Service was good
Cons
  • Charged my card without authorization
Reason of review
Problems with payment
Loss
$75
Preferred solution
Full refund

75 dollars were taken out of my account even though I just wanted to try the samples

Nugenix's reply to:

Nugenix - Canceling

Randy – We’re very sorry to hear that our product upset your stomach. Our records do show that you called in earlier this morning, your were able to speak with a representative, and they helped to cancel your account well within your trial period. If you need any additional help, please don’t hesitate to reach back out.
ID
#1728634 Review #1728634 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Initial delivery time
  • Just stop charging me
Cons
  • Cancel any future shipments
Reason of review
None
Preferred solution
Do not send product to me..cancel any future charges please

Made me sick on stomach.. had allergic reaction to pills..

Nugenix's reply to:

Nugenix - I am attempting to call several times and no one is picking up. They offered a free trial and today took $74.98 out of my account! The product did not work for me and I do not to "buy" more. I feel sc

Gary – We’re sorry you had an issue getting through to us, we had a temporary outage with our phone carrier. Our records do show you were able to call into us a few minutes after making this post, your account was canceled and the representative was also able to void your shipment/charge. If you need any additional assistance, please don’t hesitate to contact us back directly.
ID
#1707091 Review #1707091 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Just stop charging me
Cons
  • I feel scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund

I am attempting to call several times and no one is picking up. They offered a free trial and today took $74.98 out of my account!

The product did not work for me and I do not to "buy" more. I feel scammed here!!!

Nugenix's reply to:

Nugenix - Saw no changes

James – We’re very sorry to hear about your diagnosis. We have canceled your account for you and wish you the best with your treatment.
ID
#1678737 Review #1678737 is a subjective opinion of poster.
Service
Nugenix Free Trial

I found out I have cancer and choose not to use this product

Nugenix brought life back into my husband I haven't seen in years!

Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
Nugenix brought life back into my husband I haven't seen in years!
I was sitting here reading these reviews about how it doesn't work, how y'all took there money, etc. I'm here to say that these individuals are full of *** It took about 2 weeks, (because guess what fellas! It's not a miracle drug) it has to get in your system! But in 2 weeks my husband says he has an endless amount of energy, sleeps better at night, and is feeling like his old self again. He's 53 yrs old and has worked construction his entire adult and teenage life. He pushes his body to the limit daily. That's why I wanted him to try this in the first place. Because I saw how hard it was to keep up with all the young guys at work. Thank you so much Nugenix! This is an Amazing product!!!
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1661341 Review #1661341 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Quick delivery of free trial
Cons
  • No cons all great results
Reason of review
Exactly as described/ advertised
Nugenix's reply to:

Nugenix - It is ok I guess

Jimmie – We show you were able to phone into us about an hour after making this posting. Our agent was able to help you cancel your account and give you return instructions as well. If you need any additional assistance, please don’t hesitate to contact us back directly.
ID
#1657649 Review #1657649 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Just stop charging me
Cons
  • Feeling like i have been scammed
Reason of review
Pricing issue
Loss
$75
Preferred solution
Unsubscribe

Got a free trial and next 3 weeks got charged 75$. Trying to cancel susbscription. Not having any luck.

Nugenix's reply to:

Nugenix - Didn’t see a difference

Felix – We show you phoned in to us, spoke with a representative, and they were able to help you in regards to your refund. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
ID
#1610938 Review #1610938 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Initial delivery time
Cons
  • Unauthorized credit card charge
Reason of review
Unauthorized withdrawal
Loss
$113
Preferred solution
Full refund

They took money from my account without permission. I want a full refund plus the 34 dollar insufficient funds fee that I will probably get charge. Not happy at all.

Nugenix Products and Services Reviews

Product or Service Reviews
Supplement  3.0 10
Subscription  2.4 18
Customer Care  35
Shipping Service  2.3 7
Supplement Free Trial  1.5 37
Nugenix's reply to:

Nugenix - Scam. Hopefully there is a class action suit

Fred – Our records show you made this posting a few minutes after calling in to our customer service center. When you phoned in the agent was able to help you cancel your account and you were then subsequently issued a full refund for the monthly shipment that arrived today. It also appears you indicated to the agent that you said you forgot to call in to cancel ahead of time, which is totally fine since we offer a full money back guarantee, and that you didn’t really read the terms. We’re very sorry you were surprised by your monthly shipment. We try and make the entire process as obvious and easy to understand as possible. We disclose all aspects of the trial program on the checkout page, immediately above the checkout button, and require all customers to check a box before they can complete their order that says they have read and agree to those terms. We also include a copy of the terms in the email receipt and send a series of reminder emails before the first monthly shipment. As it stands now, your account is canceled and you’ve been issued a full refund. Should you need any additional help, please don’t hesitate to contact us back directly.
ID
#1570297 Review #1570297 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Deceptive marketing
Reason of review
Deceptive marketing
Loss
$110
Preferred solution
Let the company propose a solution

Fell for the free sample. They did not make clear of the sign up program that scams you out of about $75 right away.

Cost me a $35 bank fee. Should be sued for deceptive advertising.

The quality of the product reflects in the company's scam tactics. They should be held accountable and responsible.

Nugenix - Read the fine print

All they talk about is a free trial. They don't tell you to read the fine print about if you don't cancel within 18 days you will be charged automatically plus all the warnings and all the things you can't eat and have to watch everything all the risks not worth it
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ID
#1563021 Review #1563021 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix - THE PRODUCT

Orestes – We’re sorry that you didn’t receive your original trial. We show it was shipped the same day you ordered it and delivered on 5/31 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9400110205974020481096

We have issued you a refund for your monthly shipment and you may keep that bottle since you did not receive your trial order. In the future, should you have any issues, please don’t hesitate to contact us directly. We do not show that you have contacted us since your original order, other than making this posting online. We can offer much faster service, 7 days a week, if you contact us directly.
ID
#1557985 Review #1557985 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$80
Preferred solution
Full refund

Never received product after paying $5 for shipping of free trial.

Today I was charged $80 dollars and never got my free trial. I should have known better than to fall for TV ads. I let my guard down. I will give them a chance for redemption and a correction (refund).

If my issue is not resolved to my satisfaction, I will go to all of my social media platforms and teams to do a systematic campaign blast regarding the marketing of this product and Frank Thomas for allowing himself to be used. If I do not see this complaint posted then I will take it a step further with national and local TV stations for "On Your Side" features in their news programming . Note: it has not been 30 days, account is charged 6/12/2019, my acct shows no charge for just pay shipping.

I have not received any notifications as of this email.

Please respond.

O Steed

Nugenix's reply to:

Nugenix - Stop sending this product

Scott – Our records show that your account was canceled a few minutes after making this post when you phoned into our support center. If you need any additional help, please don’t hesitate to contact us back directly again.
ID
#1524754 Review #1524754 is a subjective opinion of poster.
Service
Nugenix Free Trial

I dont want any more products charged to my bank account. I have two unopened containers.

Nugenix's reply to:

Nugenix - Received unauthorized charge to my account

Barry – We show you were able to call in about 10 minutes after making this posting and an agent was able to help you cancel your account and provide assistance related to the charge in question. If you need any additional help, please don’t hesitate to contact us back directly first – 855-714-3234 or support@nugenix.com
ID
#1504618 Review #1504618 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Order processing issue
Loss
$75
Preferred solution
Full refund

I signed up for a free trial on 3/11. I am still int eh process of determining if I want to continue your product.

I now find that I have been shared $74.98 for which I did not order. I have not received any products which at this point I would have not ordered.

Please reverse this amount. Name is Barry Carroll and phone number is 843.532.5139

Nugenix's reply to:

Nugenix - Thieves

Patrick – We received your email about 5 hours before making this posting and your account was canceled. You were also sent an automatic notification confirming your cancellation. If you would like to return your most recent shipment for a full refund, we’d be more than happy to assist you. Simply give us a call at 855-714-3234 or email us at support@nugenix.com
ID
#1502743 Review #1502743 is a subjective opinion of poster.
Service
Nugenix Free Trial

I ordered the free sample of Nugenix..Next thing I'm missing money out of my savings account,by you sending me another bottle. I didn't order this product again, and you have no right in my account! .