Nugenix's reply to:

Troy – We’d be more than happy to assist you with this if you can contact us directly at 855-714-3234. Our records show you had not contacted us prior to this posting. Your account is now canceled and we’d be happy to help you with the return process if you can call...
View full review
ID
#1099903 Review #1099903 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix - Please cancel order

Mark – Your account has been canceled. You did phone in, but we were closed due to the Labor Day holiday. At the end of our recording the call disconnected because we were closed, we’re sorry about the inconvenience of the holiday. If you need further assistance, please call us at 855-714-3234
ID
#1096345 Review #1096345 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

John mark cornelius. 9/1/17 please cancel.

U have my card based on my name u can find it. To much cost for product.

Terms will not open so I am not agreeing with them but must check to send this. Called twice and on hold til u guys dropped my call.

Our records indicate you did not contact us prior to making this post, had you contacted us we would have been happy to assist you with your request. We have canceled your account for you and we would be more than happy to assist you with our money back guarantee so...
View full review
ID
#1082895 Review #1082895 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Nugenix customer service

Jair – Our records indicate you phoned in to us and were able to speak with a representative. We show the representative canceled your account and also gave you return instructions on how you can receive a full refund through our money back guarantee. If you need further help with your return or your account general, we’d be happy to assist you if you can give us a call at 855-714-3234
ID
#1081708 Review #1081708 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Very awful experience
  • Very awful experience i feel scammed
Reason of review
Order processing issue
Loss
$150
Preferred solution
Full refund

so I ordered a trial for 15 days, after they trial they just keep sending more bottles and charge more for the product, then I call and tell them about it and they said that it is my fault because I should have check my promotions email because they send it there, I get about 200 emails a day in the "promotions" sections, well how about you ask the custumer before just sending an 85 dollar product without his permission and making them go trough a lot of trouble, terrible service. then the product its really not that special it is just like must other test boots. nothing special and the price is high

Nugenix's reply to:

Nugenix - Nausia

We’re very sorry to hear this and this is an not side effect we normally hear from people. If we can be of any help, please contact us at 855-714-3234
ID
#1080208 Review #1080208 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Bad quality

When my hisband took the pill it made gave him nausea.

Nugenix's reply to:

Nugenix - Free Trial Review

Charles - It appears you posted this about 6 minutes before calling us directly. We also encourage customers to contact us directly when they need help. We show you were able to speak with a representative who canceled your account and help you with the product. If you need additional help, please feel free to contact us back directly.
ID
#1068578 Review #1068578 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

You illegally took money out of my account and I want it back.

Nugenix's reply to:

Nugenix - Free Trial Review

We show you ordered a trial on 6/19. We advise upon purchasing and in the email receipt that it will take 2-4 days for the package to deliver via USPS. We show the package was delivered today, 6/23, a few hours after you posted this, within the time frame we tell our customers to expect. Please contact us directly, in the future, should you need assistance.
ID
#1065064 Review #1065064 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problem with delivery

I tired the free trial. Never received the product. And my credit card got billed

Nugenix's reply to:

NUGENIX illegally withdrew money from my account !

We’re sorry you had an issue with your order. Our records indicate you did complete your order, you received the trial sample, and at the end of the trial period you were shipped your monthly supply. We would have been happy to help you if you had contacted us directly about customer service, prior to posting this review. Our records indicate that after this posting your account was canceled and you also received a refund.
ID
#1022541 Review #1022541 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Deceptive business practices
  • Unauthorized credit card charge
Reason of review
Did not agree and left page.
Loss
$76
Preferred solution
Full refund

I saw an offer to try a free bottle of Nugenix, I thought it looked interesting so provided my debit card number like these free offers always demand. As I read I could see Nugenix was trying to trick me into a recurring monthly recipient of their product so I agreed to nothing and deleted the page.

That was last week. This week Nugenix withdrew $76 from my account!

Do not do any business with them! I could tell that Nugenix was trying to trick me and that it would end up with them locking me into this deal and charging my account so I stopped and I left the page.They very deceitfully charged $76 from my account causing me money problems I did not see coming.

Nugenix's reply to:

Nugenix - Free Trial Review

James – Our records indicate your account was canceled at your request and your monthly shipment was stopped and refunded prior to shipping out. We’re glad we were able to assist you with your account, but in the future if you can contact us directly for customer service as it will expedite the process. We can be reached at 855-714-3234 or by emailing support@nugenix.com.
ID
#979280 Review #979280 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Return, Exchange or Cancellation Policy

I received my free trial of newgenix, but I did not give permission to take money out of my account, please credit my account ASAP! Did not give authorization to bill my account.

If I want to order my next bottle I will order myself.

So please give me my credit now! Thanks,James Addy Addco@icloud.com

Nugenix - Horrible misrepresentation

Signed up for free sample on Facebook. Saw nothing about agreeing to a subscription at $74 a bottle monthly. Contacted their return Center and spoke to supervisor Rudy 213. He was antagonistic. He was so outrageous that I told him I was going to record the conversation. He said he didn't agree to that an hung up on me. I told him I was going to complain about GNC on social media. He was fine with that.... Later I learned that GNC is a retailer. He misrepresented Regenix and was willing to let GNC take the hit for his companies shoddy service. They don't identify the product on the outside of the package. It merely says "Shipping Department" I would have refused delivery.
View full review
ID
#970810 Review #970810 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Poor customer service
Loss
$74
Preferred solution
Full refund
Nugenix's reply to:

Nugenix - another Internet Scam - BEWARE!!!

Mark,

We’re sorry that you had an issue with our auto-replenishment program. Our 18-day trial program is a trial program whereby customers get a 14-day sample and allowed 18-days to try the product (we allow 4 days for shipping). At the end of the 18th day, customers who are still enrolled are put into our auto-replenishment program. We disclose all aspects of the trial program on the checkout page above the checkout button and require all customers to check a box stating they have read and agree to these terms. For our customers’ convenience, we also include a copy of these terms in the email receipt and in a reminder email before their first monthly shipment.

Our records show that other than posting this complaint online we have received no contact from you, either via email or phone. We would have been happy to assist you in resolving this matter had we been contacted directly. If you can contact us at 855-714-3234 we’d be happy to help you with return instructions and information on our money back guarantee.
ID
#925145 Review #925145 is a subjective opinion of poster.
Service
Nugenix Free Trial
Pros
  • Initial delivery time
Cons
  • Unauthorized credit card charge
Reason of review
Problems with payment
Loss
$110
Preferred solution
Full refund

Ordered the "risk-free" 14 day trial, which didn't seem to do much. Next thing I know my bank account is overdrawn because they charged me $74.95 for a month's supply.

I thought the stuff wasn't very good for $4.99, let alone the $109.95 it's now costing me with the overdraft charge. Nowhere did I see anything about "auto-shipment", "auto-subscribe", etc. when I signed up for the sample. If their product is supposed to be so great then people should be returning to their site to order more, or running out to the store to save the $4.99 shipping fee and perhaps even get a discount.

Involuntarily auto-subscribing people is the oldest scam on the Internet and has been for years.

The fact that Nugenix chooses to engage in this type of consumer fraud negates the fact that their product may or may not be useful to people. It merely serves to turn away those people for fear of being duped into yet another Internet auto-bill scam.

Nugenix - Free Trial Review from Eugene, Oregon

So it seems everyone on here is lambasting Nugenix and their auto-billing policy, product, and customer service. I just have to be honest here, I had quite a simple, quick, and easy time canceling the free trial. I called 1-855-714-3234 and talked to Crystal, their CS rep and easily cancelled the automated delivery & billing. Barely spent 2 minutes on the phone. As far as the product goes, I'm not sold either way 100%. I feel like it works to some degree, but I can't say it's vastly superior to "Hybrid Test Complex" from GNC which is mostly Tribulus a Root. I still have half the Nugenix bottle to go through. Going to ride it out.
View full review
1 comment
Anonymous
#1099536

Thank you for an intellectual review.

ID
#769188 Review #769188 is a subjective opinion of poster.
Location
Eugene, Oregon
Service
Nugenix Free Trial
Reason of review
Problems with payment

Nugenix - Thieves

Ordered in September and cancelled in September. Just reviewed my checking account to see I've been paying for it at $39.95 for the last five months. The rep I talked to told me he could only see one charge. Unless you plan to continue to get it (it didn't work for me) don't order. It's a scam. I have not received it since the "free" trial.This is definitely a "buyer beware" situation. I'm contacting my AG if I don't have a refund by the end of next week.
View full review
1 comment
Anonymous
#1107050

I also was scammed. I would like to speak with you.

Have you had your situation resolved? I'm taking action if they are not continuing to have better business practices.

ID
#766814 Review #766814 is a subjective opinion of poster.
Location
Huntington, West Virginia
Service
Nugenix Free Trial
Reason of review
not a free trial at all
Loss
$200
Preferred solution
Full refund

Nugenix Free Trial Review

What kind of *** is this. It's not free if u pay for shipping and handling. You want me to try your product then send me a bottle. Their are two many bad reviews to trust your company.
View full review
ID
#680122 Review #680122 is a subjective opinion of poster.
Location
Blackey, Kentucky
Service
Nugenix Free Trial
Reason of review
Problem with delivery
I tried the 14 day free trial and paid for shipping, but NEVER received the product. Then I was charged $75 for ANOTHER bottle, which also NEVER came. I called their Customer Service department and they said they couldn't give me a refund because my package was...
View full review
ID
#644567 Review #644567 is a subjective opinion of poster.
Location
Riverside, California
Service
Nugenix Free Trial
Cons
  • Their scam
Reason of review
Scam
Loss
$80