Nugenix's reply to:

Nugenix - Don't want your product cancel my payment unsubscribe me

John – Our records show your account was canceled about an hour after making this posting when we received your email request. Your monthly shipment was also voided and you should have receive an automated email confirmation of your cancellation. If you need anything else, please don’t hesitate to email us back.
ID
#1813395 Review #1813395 is a subjective opinion of poster.
Service
Nugenix Customer Care
Loss
$74
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Never answer the phone cancel my order how did you get my account number

User's recommendation: Answer the damn phone.

Nugenix - Cancel subscription

Customer service was very nice and helpful just can’t afford it just got out of school not working I will try to take the tablets three tablets all at once see if it makes any difference to you with my ream remaining bottle
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1693435 Review #1693435 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service

Nugenix - Very polite,helpful young man

I thought the service rep was very friendly and helpful. Very polite also.if not for the heartburn i had no problem with nugenix
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1687161 Review #1687161 is a subjective opinion of poster.
Service
Nugenix Customer Care
Pros
  • Had high hopes
Cons
  • Heartburn
Reason of review
Good customer service

Nugenix - Customer service was great!

Customer service was awesome with patiences.
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1678867 Review #1678867 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service

Nugenix - Where’s my order

Exellent services. Great customer service. Very helpful.
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1651246 Review #1651246 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Service
Nugenix Customer Care
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - Cost to much

Franklin – We have canceled your account for you and you should receive an automated email confirming this as well. If you have any additional questions or require additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
ID
#1627341 Review #1627341 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Pricing issue
Loss
$60
Preferred solution
Full refund

Please discontinue my order ty

Nugenix - My experience was great

Jennifer 334 was great! So helpful!
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1549286 Review #1549286 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Nugenix Customer Care
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - It sucked

James – We’re sorry you did not experience benefits from using the product. Our records do show that you were able to phone into us shortly after making this posting and your account was canceled for you. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
ID
#1528841 Review #1528841 is a subjective opinion of poster.
Service
Nugenix Customer Care

Can't get in touch with anyone to cancel my order

Nugenix's reply to:

Nugenix - Quick to send trial then scam you for more product.

Robert – We’re sorry if you had any issues contacting us, but we have cancelled your account for you and you will be receiving an automated cancellation email as well. In terms of not being able to find our number, we find this very surprising. Our phone number is on every bottle we sell, every page of our website, and in every email we send to customers that are part of the purchase process. We even include our phone number next to all credit card charges so that customers may easily contact us if they have a questions about their bill. Additionally, this isn’t the first time you have ordered from us. On your previous orders, you contacted for help with your account during your trial periods. If you need any additional help with your account, please don’t hesitate to contact us at 855-714-3234 or email support@nugenix.com
ID
#1510994 Review #1510994 is a subjective opinion of poster.
Service
Nugenix Customer Care

Very unhappy with the customer service or total lack of customer service. No phone number anywhere to cancel any orders, company hides all contact information. Avoid this company at all cost.

Nugenix Products and Services Reviews

Product or Service Reviews
Free Trial  1.6 61
Supplement  3.0 10
Subscription  2.4 18
Shipping Service  2.3 7
Supplement Free Trial  1.5 37
Nugenix's reply to:

Nugenix - Do not take money out of my account!!!

Steve – Our records indicate your account was canceled when we received this message on 4/1. You should have received an automated email notification confirming the same. Please don’t hesitate to contact us back directly at 855-714-3234 if you need any additional assistance.
ID
#1503999 Review #1503999 is a subjective opinion of poster.
Service
Nugenix Customer Care

Please do not send anymore to my address, you took money out of my account without my consent you guys are stealing from people without them knowing, I should sew you people.

Nugenix's reply to:

Nugenix - Is this a legitimate company?

Crystal – Yes, we are very much a legitimate company. Our customer care center is staffed for phone calls 7 days a week. We offer email support 6 days a week as well as support through our website contact form, text message, or through Facebook messenger. If you still have any questions, please don’t hesitate to contact us back at 855-714-3234.
ID
#1498819 Review #1498819 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Poor customer service

It was easy to order but when calling to ask questions your number does not go through. On your website with the option to call, the calls don’t go through either.

My husband has sent an email with no response. I was super excited about this product for my husband but do not want to work with your company if this is how it takes care of it’s customers.

Nugenix's reply to:

Nugenix - I need to know the status of order

Hi Malcom – We show you ordered over a weekend and your shipment went out the next day and that it was delivered the day you made this posting. If for some reason you didn’t receive it or have an issue with your order, please give us a call at 855-714-3234 or email us at support@nugenix.com.
ID
#1498679 Review #1498679 is a subjective opinion of poster.
Service
Nugenix Customer Care

6 days no delivery and i cant get incontact. company

Resolved
Nugenix's reply to:

Resolved: Nugenix - Unresponsive

William – We’re sorry you had an issue getting through to us. Our records show that you phoned into and spoke with a representative about 4 minutes after making this post. We show they were able to help you cancel your account with us. If you need any additional help or wish to return a product, please don’t hesitate to contact us back directly.
ID
#1483362 Review #1483362 is a subjective opinion of poster.
Service
Nugenix Customer Care
Update by user Mar 31, 2019

After posting this, I tried contacting them again and got thru. They cancelled the account as requested and credited my account when the product was returned

Original review posted by user Mar 01, 2019

I have emailed and tried calling to get information from them. No response although I did get the shipment (and the bill) I was trying to avoid.

Nugenix's reply to:

Nugenix - Issue not resolved

Ronnie – We’re very sorry you were not able to process your order and had a poor experience. After reviewing your account, it appears your card was declined by our fraud filtering due to the card type. We’ve had recent issues with fraud and our payment processer does not allow us to process certain card typed and it appears the card you tried to use fell into one of those buckets. If you would like to try again with a different card, we’d be more than happy to try and help you process an order.
ID
#1482380 Review #1482380 is a subjective opinion of poster.
Service
Nugenix Customer Care

I made a call to customer service and they could not resolve my issue with trying to pay with a PayPal debit card sooo with that being said I would not recommend this to none of my friends or family

Nugenix - 2 SAMPLES, 1 CANCELLATION

I received a sample of both the original product and total while also purchasing the vitamins, which taste terrible. I called to cancel both, but she only cancelled one. I immediately returned the product. Called yesterday and had to give the tracking number which they do not note and you must give each call. They've had the product since the 15th without a refund. Called yesterday and was told any further delay would be my banks process time. Just got off the phone with my bank and no attempt has been made to send my money back. If this doesn't deserve a proper expedited refund then nothing does. Terrible customer service and over 30 minutes spent on the phone with nothing but bull and repeatedly asking for the tracking # though it's been there for 11 days now. Don't mess around with "free" samples!
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ID
#1480598 Review #1480598 is a subjective opinion of poster.
Service
Nugenix Customer Care