Reply by Nugenix

Mark,

We’re sorry that you had an issue with our auto-replenishment program. Our 18-day trial program is a trial program whereby customers get a 14-day sample and allowed 18-days to try the product (we allow 4 days for shipping). At the end of the 18th day, customers who are still enrolled are put into our auto-replenishment program. We disclose all aspects of the trial program on the checkout page above the checkout button and require all customers to check a box stating they have read and agree to these terms. For our customers’ convenience, we also include a copy of these terms in the email receipt and in a reminder email before their first monthly shipment.

Our records show that other than posting this complaint online we have received no contact from you, either via email or phone. We would have been happy to assist you in resolving this matter had we been contacted directly. If you can contact us at 855-714-3234 we’d be happy to help you with return instructions and information on our money back guarantee.
Author's
Camden County, New Jersey
0 comments
1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website

Ordered the "risk-free" 14 day trial, which didn't seem to do much.Next thing I know my bank account is overdrawn because they charged me $74.95 for a month's supply.

I thought the stuff wasn't very good for $4.99, let alone the $109.95 it's now costing me with the overdraft charge. Nowhere did I see anything about "auto-shipment", "auto-subscribe", etc. when I signed up for the sample. If their product is supposed to be so great then people should be returning to their site to order more, or running out to the store to save the $4.99 shipping fee and perhaps even get a discount.

Involuntarily auto-subscribing people is the oldest scam on the Internet and has been for years.

The fact that Nugenix chooses to engage in this type of consumer fraud negates the fact that their product may or may not be useful to people.It merely serves to turn away those people for fear of being duped into yet another Internet auto-bill scam.

Review about: Nugenix Free Trial.

Reason of review: Problems with payment.

Monetary Loss: $110.

Preferred solution: Full refund.

I liked: Initial delivery time.

I didn't like: Unauthorized credit card charge.

Had an Experience with Nugenix?

Write a review