Reply by Nugenix

Christian – Your account was canceled on 12/22 when you phoned in to us. The representative that canceled your account also let you know about our 30-day money back guarantee so that if you wanted to continue to use it and still didn’t like it, you can always return it for a full refund. You said you would try that. You phoned us back this month outside of the 30-day period and asked to return it for a full refund. The representative informed you that it was outside of the 30-day return window, which has nothing to do with you cancelling the account. However, a few minutes later a manager approved your return and emailed you the return instructions, allowing for an extension on our 30-day money back guarantee. As soon as we receive the return you’ll be issued a full refund. Please don’t hesitate to contact us back if you have any further questions.
Huntington Beach, California
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I had called to cancel membership and inquire about return when i recieved my 30 day supply of nugenix. I was told to return bottle after 30 days of use to recieved a full refund.

All I wanted is the free trail not a subscription and was not allowed to cancel after free trail was sent. Besides being over charge for the same product I can get at GNC for much less I was lied to about money back guarantee.

At no point did the sales person say i can not return the bottle if i cancel membership. you can reach me 310 491 6071 or if you would like to make good on you claim money back guarantee.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

Nugenix Cons: Lack of knowledge of policy, I feel scammed, Very awful experience i feel scammed.

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