Nugenix's reply to: Unauthorized charges

Hi - We're very sorry if you were surprised by the start of your subscription. Our records show that you phoned in a few hours after you were charged, your subscription was canceled, the shipment was stopped, and you were issued a full refund. If you need any additional assistance, please don't hesitate to contact us back.
author's review
Dale Rcs
map-marker Queens, New York
#3017572 
Report Review

Unauthorized charges

Trial version not started as of yet. Want to finish trial and then start subscription. Service rep was excellent in assisting me with the situation.

Helpful

Nugenix's reply to: Cancel

Hi Ary - Yes, your account was canceled on 10/18 a few days before this post, when you contacted us and asked to cancel. We also see you phoned in on 10/23 to confirm the cancellation as well. Should you need any additional assistance, please don't hesitate to reach back out to us.
author's review
Kaysha Icv
map-marker Miami, Florida
#3000951 
Report Review

Cancel

Want to cancel before the 18 days.///..////////////..//.././////////////////////////////////////////////:::::::::::

Helpful

Nugenix's reply to: Cancel auto shipping

Hi Jonathan - Our records show that you called into us about 7 minutes after making this posting. We show an agent was able to help you cancel your account and work with you on a refund. Should you need any additional assistance, please don't hesitate to reach back out to us.
author's review
Jonathan B Ear
#2987030 
Report Review

Cancel auto shipping

I didnt sign up for auto ship and you keep sending me bottles that cost 70 dollars very unhappy with your company

Loss:
$210

Preferred solution: Full refund

Helpful
Pablo L Wfk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#2814007 
Report Review

Haven't got my order wtf

Havent received my order!!!u guys suck, I havent had my order delivered, its been more than a week and nothing! You tricked me into paying for more, Where the *** is my order is all I want to know
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: I haven’t recievwd d anything

Comment
Helpful

Nugenix's reply to: Porque me cobraron unas pastillas que yo no pedí

Hi Ernesto - We'd be more than happy to assist you with your account. Please send us an email to support@nugenix.com and we'd be glad to help you with any shipments that you would like to return for a refund.
author's review
Ernesto G Xum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer | map-marker Phoenix, Arizona
#2738842 
Report Review

Porque me cobraron unas pastillas que yo no pedí

Me llegaron las pastillas sin yo pedirlas Cuándo sepuedmetroI decir ahcer en este caso parsongresarlas

Helpful

Nugenix's reply to: Hard to cancel

Hi Dustin - We're so sorry to hear you had had difficulty getting through to an agent. What you experienced is highly atypical and we're very sorry. We offer 24/7 self service cancellation through our online portal, online via email and facebook, and as well as phoning in to us 24/7. We try to make it easy to get in touch with us but in your case in reviewing the records it appears a newly trained representative made an honest mistake with the phone system. If you ever need any additional service, please don't hesitate to contact us at support@nugenix.com
author's review
Dustin B Got

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#2724186 
Report Review

Hard to cancel

When you call to cancel, they keep you on hold for 15 minutes. Once you finally reach someone and tell them you would like to cancel, they accidentally hang up.

I am currently on hold for the third time today because of this.

Complete waste of time. Nothing easy about it.

Preferred solution: I want to cancel my auto ship

User's recommendation: Don’t waste your time or money!!!

Helpful

Nugenix's reply to: I clicked on 1 time purchase

Hi Ramon - We have cancelled your account for you and an automated email confirming this has been sent to the email address on file. There was no one time purchase selection on the program you chose. Anyone who wishes to not receive additional shipments on this program needs to contact us to cancel or use their self serve account online. We'd be more than happy to assist you with a refund, simply give us a call at 855-714-3234. We look forward to assisting you further.
author's review
Ramon A Qea
#2609338 
Report Review

I clicked on 1 time purchase

i did NOT subscribe

i clicked on ONE time purchase

i wish to cancel

stop sending me *** i dont need!!!

Loss:
$160

Preferred solution: Full refund

Helpful

Nugenix's reply to: This company is a joke!

Hi Adrian - We're so sorry you had an issue receiving your shipment. Our records show both the sample and the monthly supply track as delivered to the address on file. We have seen a rise in customers experiencing postage theft during COVID, this may have happened to you. We have processed a full refund for you for the shipments you didn't receive. If you need any additional support, please don't hesitate to contact us at support@Nugenix.com
author's review
Adrian A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#2581297 
Report Review

This company is a joke!

Received the trial for my husband. All was good they took the money shipped the product.

Well on may 25th they took 80.00 from my account. Still no product for the money they took! Its June the 1st! Called customer service fixed my email she canceled my trial that was fine.

Asked about stopping the shipment she said she couldnt do that. Ok thats fine what do I do then. Told me I would have to ship the product back to the company to get a refund. Okay where tf is it!?!?!?

She verified my email which was wrong again.

Said she was gonna send me an email concerning the call well I never got one and still have yet to receive one!! Also wheres my damn shipment so I can get my faking money back!?!?

Loss:
$80

Preferred solution: Full refund

User's recommendation: Nope don’t do it. They take ur money and never send product!!

Helpful

Nugenix's reply to: Account

We're so glad to hear how fast you received your service! Thanks for posting and please don't hesitate to contact us back if you need anything else.
author's review
Mortimer Suu
map-marker Sacramento, California
#2527636 
Report Review

Account

Devon and set up a new order perfectly thanks. Usually it takes forever to talk to a service rep but I wanted a few seconds and my problem was solved in less than 2 min.

User's recommendation: Great customer service fast and polite

Helpful
Rodney R Ecn
#2527062 
Report Review

My subscription

Customer service tracked the shipment and notified me of the delivery date . The delay of delivery was and issue with payment
View full review
Pros:
  • Service was good
Cons:
  • Lack of knowledge of policy

Preferred solution: Deliver product or service ordered

User's recommendation: Stay on top of shipments

Comment
Helpful

Nugenix's reply to: Didn't receive product

Hi Rudy - We're sorry about the delay in your order. We're seeing some unexpected delays with the carriers. Our records show that your order shipped the same day you ordered it and was delivered today, about 6 hours after making the posting. If you have any additional issues with your order, please don't hesitate to give us a call at 855-714-3234
author's review
Rudy T Zjf
#2411563 
Report Review

Didn't receive product

Paid for product on January 30, still have not received same.

this is the only number I received:

888-228****, NC 28202

Loss:
$120

Preferred solution: Deliver product or service ordered

Helpful

Nugenix's reply to: I HAVE BEEN RECEIVING CONCURENT DELIVERIES.

Hi Roberto - Based on the information provided, we were able to locate your account and cancel it for you. You should have received an email confirmation of this cancellation as well. We'd be happy to assist you with returning the product. Please give us a call at 855-714-3234. We look forward to helping you.
author's review
Roberto R Qef
#2385228 
Report Review

I HAVE BEEN RECEIVING CONCURENT DELIVERIES.

I WANT TO STOP THE DELIVERIES. I HAVE IT ALL INTACT AND SEAL.

IS THERE A WAY THAT I CAN RETURN ALL BOTTLES.

AND GET A REFUND OR A CREDIT FOR IT. PLEASE GIVE OPTIONS.

Preferred solution: Let the company propose a solution

User's recommendation: TO READ VERY CAREFUL THE INSTRUCTIONS AT THE BEGINNING OF THE TRANSACTION.

Helpful

Nugenix's reply to: Wonder how you got my new debit card number?

Hi Jimmie - Our company, like lots of others, utilize a service from Visa and Mastercard that automatically updates a customer's account, if their bank participates in the program, when they are issued a new card. This is designed to cut down on the number of businesses everyone has to contact should they change their card. Our records show your account was updated through this program. Please don't hesitate to contact us back if you need any additional assistance.
author's review
jimmie h Apg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#2348654 
Report Review

Wonder how you got my new debit card number?

mjquail22@***.com lost my debit card while in the hospital , got a new card ? still got charged $80.00 on my new card, but I didn't give you the new number,please explain?

Preferred solution: explain how you got my new debit card number?

Helpful

Nugenix's reply to: I don't have any differences. I wish to cancel my future orders

Hi Thomas - We're very sorry to hear that it is not working for you. We have processed your request and your account is now canceled. You should also receive an automated email confirmation of the cancellation as well. Please feel free to reach out directly to us should you need any further assistance.
author's review
Thomas C Eqw
#2307625 
Report Review

I don't have any differences. I wish to cancel my future orders

Nothing, this doesn't create any difference. I've had better.

Preferred solution: Cancel all future orders - Cust. ID 24755154

User's recommendation: To each his own

Helpful
Ray E Tzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#2192254 
Report Review

Disrespectful customer service agent

Call about a package I never received even tracking number says it was not delivered its been a month spoke to an agent by the name of LORI she was horrible and very disrespectful, and she hanged the phone up on me i asked to speak to a supervisor who's name was MYRON ID# 005797 after waiting 30 minutes no supervisor only to be told by LORI that he doesn't want to speak to me about this issue and like she said I should go to the post office to look for my package when I was already advised by my post lady that there's no package available for me after asking for my refund I was disconnected, never again will I do business with this company
View full review
Loss:
$700

Preferred solution: Full refund

User's recommendation: Find a different brand to go with

Helpful