I returned the unopened package on December 1, 2016 and the November automatic charge of $74.98 was never credited to me. I am currently in the middle of a relocation and with many things packed up, I cannot locate the return information that your customer service representative provided.
However, I did mark the document as the customer service rep stated: "Refused: Return to sender." I have done an enormous amount of online shopping and purchasing and I have never had a truly bad experience until now.
This company should provide a credit, no questions asked as Amazon does. This company does not deserve anybody's business until they can get their act together like Amazon.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $75.
Preferred solution: Full refund.
I didn't like: Failed to refund my credit after i cancelled.