Reply by Nugenix

Hi Stephen,

Our records show that your account was canceled on 12/3 when you phoned in to our customer care center for the first time, approximately 6 days after your monthly shipment. Our records do not show the return was received and the tracking information on the original shipment does not show as returned to sender. We have however issued you a full refund for the order and would be happy to offer any additional assistance if you need it. You may contact us at 855-714-3234 or you can email us at
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I returned the unopened package on December 1, 2016 and the November automatic charge of $74.98 was never credited to me. I am currently in the middle of a relocation and with many things packed up, I cannot locate the return information that your customer service representative provided.

However, I did mark the document as the customer service rep stated: "Refused: Return to sender." I have done an enormous amount of online shopping and purchasing and I have never had a truly bad experience until now.

This company should provide a credit, no questions asked as Amazon does. This company does not deserve anybody's business until they can get their act together like Amazon.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $75.

Preferred solution: Full refund.

Nugenix Cons: Failed to refund my credit after i cancelled.

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