Reply by Nugenix

Gavin – Our records indicate your bottle was returned to us because of a bad address. We shipped you a replacement bottle free of charge and you were told about our 30-day money back guarantee. That you could use the product for up to 30-day and if it didn’t work for you, simply call us back and we’d help you with the returns process. You called back to us over 30 days later and your account was canceled at your request, the first time you asked. You were given information by the rep on how to receive a full refund. You were then subsequently issued a full refund.
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I tried the 30 day free trial. I didnt notice any change that is advertised.

I called and was told that i should try it for 30 more days risk free and all my money will be returned including my original shipping of trial. I just have to return the bottles which i dont have to pay for. I went ahead and ordered it. Again...

No difference. Called customer care to cancel and the run around started. First i was told that its been cancelled and i dont need to return anything(Aug-16). No refund...

Called today(Aug-31) and was told that i need to return the bottles and i have to pay for shipping.

Bottomline: - Product doesnt work - It is NOT risk free and you never get your money back. Highly disappointed.

Product or Service Mentioned: Nugenix Supplement Free Trial.

Reason of review: Poor customer service.

Monetary Loss: $75.

Preferred solution: Full refund.

I didn't like: Deceptive business practices, Failed to refund my credit after i cancelled, Very awful experience i feel scammed.

  • cancellation scam
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