Nugenix's reply to:

It sucked

James – We’re sorry you did not experience benefits from using the product. Our records do show that you were able to phone into us shortly after making this posting and your account was canceled for you. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
ID
#1528841 Review #1528841 is a subjective opinion of poster.
Service
Nugenix Customer Care
New Reviewer

Can't get in touch with anyone to cancel my order

Nugenix's reply to:

No answer/no connection

Nathan – We’re sorry if you had trouble getting through to us, but our number is 855-714-3234 and we staff this customer service number 7 days a week. You can also email us at support@nugenix.com for email support as well. We look forward to helping you.
ID
#1526316 Review #1526316 is a subjective opinion of poster.
New Reviewer

Nothing. Kept getting number cannot be completed as dialed.

Nugenix's reply to:

I only wanted a trial

Jennifer – It appears you attempted to order 5 different trials with different names, phones numbers, and email addresses. In order to properly help you, we’ll need you to phone into us directly at 855-714-3234. We’d be more than happy to try and help you with your account(s) and any shipments you have that you would like to return.
ID
#1525263 Review #1525263 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

You just charged my credit card 70+ dollars and I would like my money back please asap

Nugenix's reply to:

Stop sending this product

Scott – Our records show that your account was canceled a few minutes after making this post when you phoned into our support center. If you need any additional help, please don’t hesitate to contact us back directly again.
ID
#1524754 Review #1524754 is a subjective opinion of poster.
Service
Nugenix Free Trial
New Reviewer

I dont want any more products charged to my bank account. I have two unopened containers.

Nugenix's reply to:

I ordered a free sample !

Mitch – Nugenix is sold in a variety of ways, including in major retail stores, straight from us, and through our trial program. At the end of the trial program, customers who do not opt out are placed into a monthly replenishment program, which is why you received the shipment that you did. We disclose all of this in order process for the trial, as well as the email receipts, and reminder emails before the first monthly shipment. Our records do show you called in, canceled your account, and were issued instructions for a full refund as we offer a money back guarantee. Please don’t hesitate to contact us back if you need any further assistance.
ID
#1524513 Review #1524513 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$74
Preferred solution
Full refund
New Reviewer

After receiving my free sample of nugenix i started being billed for a product i didn't want and never gave authorization to have it drafted out of my account. This is a total scam by nugenix, do not ever try a free sample they will start billing your account without you not knowing about it unless you check your account regularly like myself , scam arctic .

Nugenix's reply to:

Sending me bottles I didn't order

Patrick – We have not previously received any communication from you since your order, but we have canceled your account for you after receiving this posting. We’re sorry if you were surprised by your monthly shipment after your trial period. We sell Nugenix in a variety of ways, including major retailers, direct from us, and through a trial program like you did. At the end of the trial, customers who do not cancel are placed into our auto-replenishment program. We disclose all aspects of this on the order page, include the terms in the email receipt, and send a series of reminder emails before the first monthly shipment. As it stands now, your account is canceled and we also offer a money back guarantee on our orders. If you would like to return any bottles, simply give us a call at 855-714-3234
ID
#1523309 Review #1523309 is a subjective opinion of poster.
New Reviewer

U r scammers and should be ashamed on how u live

Nugenix's reply to:

I need to cancil my subscription/service agreement.

Michael – We’re sorry if there was any confusion about your order. You signed up for a trial of Nugenix, whereby at the end of the trial customers who do not cancel are placed into our auto replenishment program. Subsequent to your trial order, you also placed an order for several additional bottles, as a one time order. We have canceled your trial/auto-replenishment account for you after you contacted us. If you need any additional help, please don’t hesitate to contact us directly again.
ID
#1518880 Review #1518880 is a subjective opinion of poster.
Product
Nugenix Subscription
Pros
  • Just stop charging me
Cons
  • Stop the charges
Reason of review
Problems with payment
Loss
$150
Preferred solution
Let the company propose a solution
New Reviewer

This agreement has turned out to be very different from what I originally believed I was agreeing to, I thought I was paying you only $200 and yet you continuously charge me. I don't want that.

I never agreed to pay you more money, not knowingly. I need you to stop charging me. I need you to release me from my service agreement.

I need you to stop charging me money. I need to end my relationship with you.

Nugenix's reply to:

How do I cancel my my orders that will be coming up on 4-22-2019?

Joseph – We have received your request and your account is now canceled. Should you need any additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
ID
#1511839 Review #1511839 is a subjective opinion of poster.
Pros
  • Quick delivery of free trial
Cons
  • Unauthorized credit card charge
  • Deceptively call their sample free
New Reviewer

There are to many foods to avoid that I eat!

Nugenix's reply to:

Quick to send trial then scam you for more product.

Robert – We’re sorry if you had any issues contacting us, but we have cancelled your account for you and you will be receiving an automated cancellation email as well. In terms of not being able to find our number, we find this very surprising. Our phone number is on every bottle we sell, every page of our website, and in every email we send to customers that are part of the purchase process. We even include our phone number next to all credit card charges so that customers may easily contact us if they have a questions about their bill. Additionally, this isn’t the first time you have ordered from us. On your previous orders, you contacted for help with your account during your trial periods. If you need any additional help with your account, please don’t hesitate to contact us at 855-714-3234 or email support@nugenix.com
ID
#1510994 Review #1510994 is a subjective opinion of poster.
Service
Nugenix Customer Care
New Reviewer

Very unhappy with the customer service or total lack of customer service. No phone number anywhere to cancel any orders, company hides all contact information. Avoid this company at all cost.

Nugenix's reply to:

Cancel account

Ernest – Our records show that your account was canceled on 4/8, a few minutes before making this post, when you phoned into us. Please don’t hesitate to reach back out to us if you need any further assistance.
ID
#1509987 Review #1509987 is a subjective opinion of poster.
New Reviewer

Nothing happen for working toward me

New Reviewer

Did not work for Interfered with other Medicine Dr said to quit taking

Was dizzy , sick to stomach and just didn't feel good. Dr said to quit taking them with all my other medicines
View full review
ID
#1505893 Review #1505893 is a subjective opinion of poster.
Location
Dysart, Iowa
Product
Nugenix Testosterone Booster Supplement
Nugenix's reply to:

Have taken three months worth. Doesn't work!

Mark – We have canceled your account for you, we’re very sorry you did not see the benefits you were hoping for with our product. Our records show you had corresponded with us before about your tracking information, but we never received any request from you to cancel. In the future, you can always contact us directly at 855-714-3234, email us at support@nugenix.com, or use your online portal to manage your own account.
ID
#1505481 Review #1505481 is a subjective opinion of poster.
Product
Nugenix Subscription
New Reviewer

Been trying to get you people to council my subscription!

Nugenix's reply to:

Received unauthorized charge to my account

Barry – We show you were able to call in about 10 minutes after making this posting and an agent was able to help you cancel your account and provide assistance related to the charge in question. If you need any additional help, please don’t hesitate to contact us back directly first – 855-714-3234 or support@nugenix.com
ID
#1504618 Review #1504618 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Order processing issue
Loss
$75
Preferred solution
Full refund
New Reviewer

I signed up for a free trial on 3/11. I am still int eh process of determining if I want to continue your product.

I now find that I have been shared $74.98 for which I did not order. I have not received any products which at this point I would have not ordered.

Please reverse this amount. Name is Barry Carroll and phone number is 843.532.5139

Nugenix's reply to:

Do not take money out of my account!!!

Steve – Our records indicate your account was canceled when we received this message on 4/1. You should have received an automated email notification confirming the same. Please don’t hesitate to contact us back directly at 855-714-3234 if you need any additional assistance.
ID
#1503999 Review #1503999 is a subjective opinion of poster.
Service
Nugenix Customer Care
New Reviewer

Please do not send anymore to my address, you took money out of my account without my consent you guys are stealing from people without them knowing, I should sew you people.

Nugenix's reply to:

Thieves

Patrick – We received your email about 5 hours before making this posting and your account was canceled. You were also sent an automatic notification confirming your cancellation. If you would like to return your most recent shipment for a full refund, we’d be more than happy to assist you. Simply give us a call at 855-714-3234 or email us at support@nugenix.com
ID
#1502743 Review #1502743 is a subjective opinion of poster.
Service
Nugenix Free Trial
New Reviewer

I ordered the free sample of Nugenix..Next thing I'm missing money out of my savings account,by you sending me another bottle. I didn't order this product again, and you have no right in my account! .