Nugenix's reply to: It is ok I guess

Jimmie – We show you were able to phone into us about an hour after making this posting. Our agent was able to help you cancel your account and give you return instructions as well. If you need any additional assistance, please don’t hesitate to contact us back directly.
Jimmie Qak

It is ok I guess

Got a free trial and next 3 weeks got charged 75$. Trying to cancel susbscription. Not having any luck.

Loss:
$75
Pros:
  • Just stop charging me
Cons:
  • Feeling like i have been scammed
Reason of review:
Pricing issue

Preferred solution: Unsubscribe

Testimonial
Terressa Jot
map-marker Elizabeth, New Jersey

Where’s my order

Exellent services. Great customer service. Very helpful.
View full review
Reason of review:
Good customer service

Nugenix's reply to: Not interested in subscription

Charles – Thank you for giving us a try, we’re very sorry to hear the product did not work for you. We have canceled your account for you and you should receive an automated email message confirming this as well. Please don’t hesitate to contact us back if you need any further assistance.
Charles D Siy

Not interested in subscription

My name is Charles Dickson of 473 Sunburst Court, Gaithersburg,Maryland 20877

I tried your product Nugenix . I did not notice any difference in my condition.

I am therefore writing to stop my subscription.

Thanks for offering a bottle to try. Sad

Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Cancel policy and subscriprtion

David W Ytm

Don't be a sheep folks - what a crock

This is crap. You can get these supplements much cheaper without the hassle. These folks are out to get in your wallet. Do some research. $70/mo? Nope. Try 5 on Amazon. It's sad how dumb our country has become. If I offended you maybe you are the one that needs to listen.
View full review
Pros:
  • 1 place to throw your money away
Cons:
  • Company gets away with theft
Reason of review:
False advertising

Nugenix's reply to: To cancel

Jose – Our records show your account was canceled when you phoned into us, shortly after making this posting. Should you need any additional assistance, please don’t hesitate to contact us back directly.
Jennafer Qrp

To cancel

Nothing I can’t afford it

Thats all the product works

Pros:
  • Product
  • Service was good
Reason of review:
Good customer service

Nugenix's reply to: Unsatisfactory

Bill – We’re very sorry you were unable to reach someone when you called. Our customer care center opens at 9amEST/6amPST, you phoned in about a half hour before we open. We also offer customer service through email, text, chat and Facebook messenger. If appears that shortly after making this post, you took advantage of our service through Facebook and contacted us that way. Your account was canceled, we responded to you on Facebook, and you were sent an automated email confirming your cancellation as well. If you need any additional assistance, please don’t hesitate to contact us back directly.
Odeal Chv

Unsatisfactory

Called 1-800 # at 8:30 am. EST.

Got recording that customer service isn't available until 6 am. 'No connection cause nobody answering phone'.

Unable to cancel order.

Loss:
$69
Cons:
  • No customer service
Reason of review:
Poor customer service

Nugenix's reply to: Cost to much

Franklin – We have canceled your account for you and you should receive an automated email confirming this as well. If you have any additional questions or require additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
Franklin Jne

Cost to much

Please discontinue my order ty

Loss:
$60
Reason of review:
Pricing issue

Preferred solution: Full refund

Nugenix's reply to: Was charged 4.99 for a free bottle but it wasn’t ever sent, tried calling

Mickey – We’re very sorry you didn’t receive your shipment. Your original shipment was sent to you as scheduled, but for someone reason USPS doesn’t show delivery confirmation https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110205974022925253 . You phoned into us in July and we reshipped your order free of charge. This order appears to have had an attempted delivery, but USPS sent it back to use due to a bad address, https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110205974029459706. Can you please give us a call at 855-714-3234 so that we can update/confirm your address and resend your order.
Mickey m Opr
map-marker Swartz Creek, Michigan

Was charged 4.99 for a free bottle but it wasn’t ever sent, tried calling

Called then twice after I was charged for a trial bottle and they never sent it

Loss:
$5
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Testimonial
Korene Irw
map-marker Pecos, Texas

Great

Prompt service. Outstanding Service and Quick response
View full review
Reason of review:
Good customer service

Nugenix's reply to: Didn’t see a difference

Felix – We show you phoned in to us, spoke with a representative, and they were able to help you in regards to your refund. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
Felix B Rvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Prospect, Kentucky

Didn’t see a difference

They took money from my account without permission. I want a full refund plus the 34 dollar insufficient funds fee that I will probably get charge. Not happy at all.

Loss:
$113
Pros:
  • Initial delivery time
Cons:
  • Unauthorized credit card charge
Reason of review:
Unauthorized withdrawal

Preferred solution: Full refund

Nugenix's reply to: Scam. Hopefully there is a class action suit

Fred – Our records show you made this posting a few minutes after calling in to our customer service center. When you phoned in the agent was able to help you cancel your account and you were then subsequently issued a full refund for the monthly shipment that arrived today. It also appears you indicated to the agent that you said you forgot to call in to cancel ahead of time, which is totally fine since we offer a full money back guarantee, and that you didn’t really read the terms. We’re very sorry you were surprised by your monthly shipment. We try and make the entire process as obvious and easy to understand as possible. We disclose all aspects of the trial program on the checkout page, immediately above the checkout button, and require all customers to check a box before they can complete their order that says they have read and agree to those terms. We also include a copy of the terms in the email receipt and send a series of reminder emails before the first monthly shipment. As it stands now, your account is canceled and you’ve been issued a full refund. Should you need any additional help, please don’t hesitate to contact us back directly.
Fred Xac
map-marker Storrs, Connecticut

Scam. Hopefully there is a class action suit

Fell for the free sample. They did not make clear of the sign up program that scams you out of about $75 right away.

Cost me a $35 bank fee. Should be sued for deceptive advertising.

The quality of the product reflects in the company's scam tactics. They should be held accountable and responsible.

Loss:
$110
Cons:
  • Deceptive marketing
Reason of review:
Deceptive marketing

Preferred solution: Let the company propose a solution

Testimonial
Mishka Gfl
map-marker Louisville, Kentucky

Great service!!

They got shipping ahead by 2 months so i had too much supply..they gladly corrected error and will not send me any more product for 2 months.
View full review
Pros:
  • Product
Reason of review:
Fast order processing
Yadhira Kxq

Read the fine print

All they talk about is a free trial. They don't tell you to read the fine print about if you don't cancel within 18 days you will be charged automatically plus all the warnings and all the things you can't eat and have to watch everything all the risks not worth it
View full review

Nugenix's reply to: Would not process my payment

Nathaniel – We do show you tried to order 3 times on 6/13 but the card was unfortunately declined. We show you tried again on 6/14 for a different order and it was approved. If you need any additional assistance, please don’t hesitate to reach back out to us directly.
Marysue Jdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Would not process my payment

I put all the correct information in but it would not process my payment

Reason of review:
Problems with payment

Nugenix's reply to: THE PRODUCT

Orestes – We’re sorry that you didn’t receive your original trial. We show it was shipped the same day you ordered it and delivered on 5/31 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9400110205974020481096

We have issued you a refund for your monthly shipment and you may keep that bottle since you did not receive your trial order. In the future, should you have any issues, please don’t hesitate to contact us directly. We do not show that you have contacted us since your original order, other than making this posting online. We can offer much faster service, 7 days a week, if you contact us directly.
orestes s

THE PRODUCT

Never received product after paying $5 for shipping of free trial.

Today I was charged $80 dollars and never got my free trial. I should have known better than to fall for TV ads. I let my guard down. I will give them a chance for redemption and a correction (refund).

If my issue is not resolved to my satisfaction, I will go to all of my social media platforms and teams to do a systematic campaign blast regarding the marketing of this product and Frank Thomas for allowing himself to be used. If I do not see this complaint posted then I will take it a step further with national and local TV stations for "On Your Side" features in their news programming . Note: it has not been 30 days, account is charged 6/12/2019, my acct shows no charge for just pay shipping.

I have not received any notifications as of this email.

Please respond.

O Steed

Loss:
$80
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 25