Nugenix's reply to: Cost to much

Franklin – We have canceled your account for you and you should receive an automated email confirming this as well. If you have any additional questions or require additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
Franklin Jne

Cost to much

Please discontinue my order ty

Loss:
$60
Reason of review:
Pricing issue

Preferred solution: Full refund

Nugenix's reply to: Was charged 4.99 for a free bottle but it wasn’t ever sent, tried calling

Mickey – We’re very sorry you didn’t receive your shipment. Your original shipment was sent to you as scheduled, but for someone reason USPS doesn’t show delivery confirmation https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110205974022925253 . You phoned into us in July and we reshipped your order free of charge. This order appears to have had an attempted delivery, but USPS sent it back to use due to a bad address, https://tools.usps.com/go/TrackConfirmAction?tLabels=9400110205974029459706. Can you please give us a call at 855-714-3234 so that we can update/confirm your address and resend your order.
Mickey m Opr
map-marker Swartz Creek, Michigan

Was charged 4.99 for a free bottle but it wasn’t ever sent, tried calling

Called then twice after I was charged for a trial bottle and they never sent it

Loss:
$5
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Nugenix's reply to: Didn’t see a difference

Felix – We show you phoned in to us, spoke with a representative, and they were able to help you in regards to your refund. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
Felix B Rvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Prospect, Kentucky

Didn’t see a difference

They took money from my account without permission. I want a full refund plus the 34 dollar insufficient funds fee that I will probably get charge. Not happy at all.

Loss:
$113
Pros:
  • Initial delivery time
Cons:
  • Unauthorized credit card charge
Reason of review:
Unauthorized withdrawal

Preferred solution: Full refund

Nugenix's reply to: Scam. Hopefully there is a class action suit

Fred – Our records show you made this posting a few minutes after calling in to our customer service center. When you phoned in the agent was able to help you cancel your account and you were then subsequently issued a full refund for the monthly shipment that arrived today. It also appears you indicated to the agent that you said you forgot to call in to cancel ahead of time, which is totally fine since we offer a full money back guarantee, and that you didn’t really read the terms. We’re very sorry you were surprised by your monthly shipment. We try and make the entire process as obvious and easy to understand as possible. We disclose all aspects of the trial program on the checkout page, immediately above the checkout button, and require all customers to check a box before they can complete their order that says they have read and agree to those terms. We also include a copy of the terms in the email receipt and send a series of reminder emails before the first monthly shipment. As it stands now, your account is canceled and you’ve been issued a full refund. Should you need any additional help, please don’t hesitate to contact us back directly.
Fred Xac
map-marker Storrs, Connecticut

Scam. Hopefully there is a class action suit

Fell for the free sample. They did not make clear of the sign up program that scams you out of about $75 right away.

Cost me a $35 bank fee. Should be sued for deceptive advertising.

The quality of the product reflects in the company's scam tactics. They should be held accountable and responsible.

Loss:
$110
Cons:
  • Deceptive marketing
Reason of review:
Deceptive marketing

Preferred solution: Let the company propose a solution

Nugenix's reply to: Would not process my payment

Nathaniel – We do show you tried to order 3 times on 6/13 but the card was unfortunately declined. We show you tried again on 6/14 for a different order and it was approved. If you need any additional assistance, please don’t hesitate to reach back out to us directly.
Marysue Jdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Would not process my payment

I put all the correct information in but it would not process my payment

Reason of review:
Problems with payment

Nugenix's reply to: THE PRODUCT

Orestes – We’re sorry that you didn’t receive your original trial. We show it was shipped the same day you ordered it and delivered on 5/31 https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9400110205974020481096

We have issued you a refund for your monthly shipment and you may keep that bottle since you did not receive your trial order. In the future, should you have any issues, please don’t hesitate to contact us directly. We do not show that you have contacted us since your original order, other than making this posting online. We can offer much faster service, 7 days a week, if you contact us directly.
orestes s

THE PRODUCT

Never received product after paying $5 for shipping of free trial.

Today I was charged $80 dollars and never got my free trial. I should have known better than to fall for TV ads. I let my guard down. I will give them a chance for redemption and a correction (refund).

If my issue is not resolved to my satisfaction, I will go to all of my social media platforms and teams to do a systematic campaign blast regarding the marketing of this product and Frank Thomas for allowing himself to be used. If I do not see this complaint posted then I will take it a step further with national and local TV stations for "On Your Side" features in their news programming . Note: it has not been 30 days, account is charged 6/12/2019, my acct shows no charge for just pay shipping.

I have not received any notifications as of this email.

Please respond.

O Steed

Loss:
$80
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Nugenix's reply to: Not taking my payment

Shana – We’re sorry you had an issue ordering. We do show your card was declined 3 times when you attempted to order shortly before making this posting. We do show though that a few minutes after making this purchase you attempted again with a new card and the purchase was approved. If you need any additional assistance, please don’t hesitate to contact me back directly.

Dreama Bjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Not taking my payment

Put my card information in and it’s not going thru

Nugenix's reply to: Cancel subscription

Steven – We’re sorry you couldn’t get through to us on the phone, it appears you called after hours when we were not open this weekend. We have canceled your account for you and you have been sent an automated email confirming this as well. In regards to cancelling online, we do allow customers to cancel online. You can either do it by sending us an email, using the contact form on our website, or by using your self service account. You would have received an email when you ordered originally with instructions and invitation to create your own account on our site. If you need any additional assistance, please don’t hesitate to contact us back directly.
Ellaree Nvz

Cancel subscription

Tried calling to cancel my subscription and I'm not able to do it on-line so why is that an option in my original orders?? I know what's going to happen is you will charge me and I will have to fight tooth and nail to get my money back.

Here are my order numbers to cancel: #3239**** and #3239****

Please cancel as soon as possible

Thanks in advance,

Steven Cooper

813-955-****

chzhdfan4life@***.com

last 4 of card used: 8990, exp 6/21

Loss:
$100
Cons:
  • I noticed nothing and i would like to cancel
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Nugenix's reply to: Canceling nugenix

Yoel – it appears that you phoned into us before our customer care center opened this morning, we apologize for the inconvenience. We did receive your email and your account was canceled earlier this morning in accordance with email request. Please don’t hesitate to contact us back if you need further assistance.
Yoel A

Canceling nugenix

i need to cancel my suscription and nobody answer the phone.

Nugenix's reply to: STOP SENDING NUGENIX

Gene – Your account has been canceled and an automatic email confirming this was emailed to you as well. If you need any additional assistance, please don’t hesitate to contact us back directly at 855-714-3234
GENE A Bdh
map-marker Houston, Texas

STOP SENDING NUGENIX

I WROTE A LETTER ACOUPLE WEEKS AGO TO HAVE YOU STOP SENDING

NUGENI. THE BOTTLE OF NUGENIX STILL IS BERING SENT.

PLEASE PLEASE

STOP .

THANKS.

GENE ATTEBERY

2323 LAKE ROBBINS DR.

APT 7223

THE WOODLANDS. TEXAS 77380

Reason of review:
Not as described/ advertised

Nugenix's reply to: Cancel order

Jeff- Our records show your account was canceled when you phoned into us, a few minutes after making this posting. You were also sent an email confirming your account cancellation. If you need any additional assistance, please don’t hesitate to contact us back directly.
Kullen Qpi

Cancel order

Not helped!!!! I want to cancel my order. STOP taking money out of my bank account.

Nugenix's reply to: Un authorized to take money from my acct

Johnny – Your account has been canceled and your pending, first monthly charge has been refunded. Should you need any additional assistance, please reach out to us directly for faster service, by calling 855-714-3234 or by emailing support@nugenix.com
Rekha Oos

Un authorized to take money from my acct

You were not authorizsb to take $ 80.00 from my acct

Nugenix's reply to: It sucked

James – We’re sorry you did not experience benefits from using the product. Our records do show that you were able to phone into us shortly after making this posting and your account was canceled for you. If you need any additional assistance, please don’t hesitate to reach back out directly to us.
Kaydan Dca
map-marker Lawton, Oklahoma

It sucked

Can't get in touch with anyone to cancel my order

Nugenix's reply to: No answer/no connection

Nathan – We’re sorry if you had trouble getting through to us, but our number is 855-714-3234 and we staff this customer service number 7 days a week. You can also email us at support@nugenix.com for email support as well. We look forward to helping you.
Laronda Tsz
map-marker Temecula, California

No answer/no connection

Nothing. Kept getting number cannot be completed as dialed.

Nugenix's reply to: I only wanted a trial

Jennifer – It appears you attempted to order 5 different trials with different names, phones numbers, and email addresses. In order to properly help you, we’ll need you to phone into us directly at 855-714-3234. We’d be more than happy to try and help you with your account(s) and any shipments you have that you would like to return.
Bryelle Bfu

I only wanted a trial

You just charged my credit card 70+ dollars and I would like my money back please asap

Reason of review:
Problems with payment
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