Nugenix's reply to: Customer service never answers the phone !

Anthony – We’re very sorry to hear you’re having this problem. Our customer care center is open 24/7 and our average wait time is under 1 minute, so what you’re describing is highly abormal. We’d be more than happy to you virtually, if you are having issues getting through on the phone. You can contact us by emailing support@nugenix.com, using the contact form on our website, or using the live chat feature on our website. We look forward to helping you.
author's review
Anthony C Isi
map-marker Baldwin Park, California
#1821624 
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Customer service never answers the phone !

I have been calling for months trying to get through - using the 855 and the 888 toll-free numbers, being on hold numerous times between 5 and 16 minutes ... and no answer .

.

. which actually deters me from buying the product & any other of the future products, at all !

Preferred solution: Solution will be discussed over an email or phone conversation !

User's recommendation: This company does not have good professional and timely response !

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Nugenix's reply to: Will not cancel

Billy – Our records show your account was canceled about 8 minutes after submitting this post, when you called into our customer care center. As it stands now, the account is canceled and you will receive no further shipments. If you need any additional help, please don’t hesitate to call us back or email us at support@nugenix.com.
author's review
Billy P Znt
map-marker Longview, Texas
#1814095 
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Will not cancel

They will not answer calls to cancel the subscription!! I have tried for months to cancel. Do not order this product if you are not prepared to pay twice a month 74.98 for a product your not happy with.

Loss:
$300

Preferred solution: Full refund

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Nugenix's reply to: Don't want your product cancel my payment unsubscribe me

John – Our records show your account was canceled about an hour after making this posting when we received your email request. Your monthly shipment was also voided and you should have receive an automated email confirmation of your cancellation. If you need anything else, please don’t hesitate to email us back.
author's review
John B Szt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#1813395 
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Don't want your product cancel my payment unsubscribe me

Never answer the phone cancel my order how did you get my account number

Loss:
$74

Preferred solution: Full refund

User's recommendation: Answer the damn phone

1

Nugenix's reply to: I paid shipping for free bottle

Dylan – We show you placed your order on 2/9 and it shipped out the next day on 2/10, just under 24 hours after it was ordered. We have a customer portal where you can see all your order history, track shipments, and make changes to your account. Every customer receives an invite to the portal after their initial purchase. If you need any help registering for this portal, please contact us at support@nugenix.com
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Dylan E Ous

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#1790044 
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I paid shipping for free bottle

I paid shipping for their free 14 day trial and I’ve gotten zero update on shipping or anything of that nature so I’m pretty unhappy with having paid $5-$6 for nothing

Loss:
$5

Preferred solution: Deliver product or service ordered

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Nugenix's reply to: You guys took money Off my card

Larry – We show you called into us about 4 minutes after making this posting. Our representative was able to cancel your account at your request and they were also able to void your pending order from that day. We always recommend customers contact us directly first as it allows us to provide service in a more timely manner. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
Larry J Ree
#1785420 
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You guys took money Off my card

Nugenix - You guys took money Off my card

You guys took $74.98 off my card today 2/7/20 . I did not order anything from today !!!

I need my money back !

I want to know why do you guys have my card info on file! Im highly upset !

Loss:
$75

Preferred solution: Full refund

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mike b Zij
#1781349 
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Did not authorize payment

Im very upset with this company and i would like to get in contact with the person in charge . i was charged 81 dollars and had asked for a cancelation befor the item was even sent to me i had emailed countless times along with providing my contact and personal phone number no one got back to i had called 3 to 4 times with no answer i want my 81 back into my acc asap i just read that i have to pay for a return label which i aint to happy about because 1st off i did not personally order this bottle that i just recieved via mail today
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Tionna Bbt
#1771447 
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Professional an quick

Product wasnt for me disliked
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Reason of review:
Not as described/ advertised
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Darrian Vyy
map-marker El Paso, Texas
#1752041 
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Monthly subscription

I took the total T but it gives me stomach bloating and my gastro MD instructed me to discontinue taking it
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Nugenix's reply to: Money

Skyler – We’d be more than happy to assist you with a return. Our records show you phoned in a few days ago, your account was canceled, and you were given instructions on how to return for a full refund. If you need any additional assistance, please don’t hesitate to contact us back.
author's review
Skyler R Kmk
#1739257 
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Money

75 dollars were taken out of my account even though I just wanted to try the samples

Loss:
$75
Pros:
  • Service was good
Cons:
  • Charged my card without authorization
Reason of review:
Problems with payment

Preferred solution: Full refund

Helpful

Nugenix's reply to: I don’t need them anymore

Haidra – We show your account was canceled when you phoned into us a few hours after making this posting. If you need any additional assistance, please don’t hesitate to contact us back.
author's review
Haidra M
#1734797 
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I don’t need them anymore

I don't need more again so please don't payment again

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Nugenix's reply to: Didnt recieve my shipment

Brian – The shipment shows as delivered, however we have not been notified of an address change. You may have mail forwarding setup with USPS, but it is best that you also change your address with us. If you can give us a call at 855-714-3234 we’d be happy to make any changes that you would like
author's review
Brian W Pgu
#1732949 
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Didnt recieve my shipment

Haven't received my shipment this month , new address supposed to be forwarded hasn't been

3167 Lakeland Dr

Madison all 35756

Old address is

110 A jodi dr

Madison all 35758

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Nugenix's reply to: Canceling

Randy – We’re very sorry to hear that our product upset your stomach. Our records do show that you called in earlier this morning, your were able to speak with a representative, and they helped to cancel your account well within your trial period. If you need any additional help, please don’t hesitate to reach back out.
author's review
Randy A Rzq
#1728634 
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Canceling

Made me sick on stomach.. had allergic reaction to pills..

Pros:
  • Initial delivery time
  • Just stop charging me
Cons:
  • Cancel any future shipments
Reason of review:
None

Preferred solution: Do not send product to me..cancel any future charges please

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Resolved
John D Slx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

 Verified Reviewer
#1722238 
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Resolved: Bad product, terrible 30-day refund policy

Updated by user Jan 02, 2020

They refunded my money

Original review Dec 03, 2019
Your product doesn't do anything other than give you bad bread. Your refund policy is even worse!! Forcing you to return a bottle of meds to get your refund so that you can ship the same bottle to someone else is a terrible policy and certainly not safe!
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Loss:
$75
Pros:
  • This company is a ripoff
Cons:
  • Deceptively call their sample free
  • Lack of knowledge of policy
  • Product did not produce noticeable effects
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Comment
Helpful

Nugenix's reply to: Cancel order

Darrell – We’re sorry you had an issue with our automated phone system. Our records show you were able to connect with an agent about 3 minutes after making this posting and they were able to help you cancel your account, well within your trial period. Please don’t hesitate to reach back out if you have any further questions.
author's review
Dynasty Rup
map-marker Chicago, Illinois
#1720973 
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Cancel order

I continously pressed option 4 and it went back to main menu. Was not connected.

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Nugenix's reply to: Very upset

Donald – We’d be more than happy to assist you with your account. We don’t bill under any other services or names, all of our charges show up under our brand name, Nugenix. If you contact us at 855-714-3234 or email us at support@nugenix.com we’d be more than happy to try and help sort out the situation for you.
author's review
Donald C Mfy
#1716434 
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Very upset

I was trying the trial sample and I see my checking account has a $75 charge from you......I am going to write a scathing review if I don't hear from you guys within the next 24 hours! I don't know why it says some spa treatment....I got the pills

Reason of review:
Work Experience or Job Application
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