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Nugenix's reply to:

Nugenix - Pissed

Fabian – Our records indiciate you signed up for a trial on Aug 16th online. You called us on Aug 31st, you were offered a lower price on future purchases and your trial period was extended out to Nov 3rd. You called back in to us on Nov 7th and your account was canceled. We also show that you were issued a full refund on 11/9.
author's review
Review
#1127590 Review #1127590 is a subjective opinion of poster.
Reason of review
Problems with payment

At first i bought it in amazon for 39.99+shipping Then you contact me for enrolling in you program for 49.99 i said No Then a woman told me how about it for 45 dlls including SnH and said probably by dec. Be cause i could cancel any time, but next thing i saw this morning bang!!!!

49.99 and not even confirming with me? Thats not very nice.

any way i will send it back a soon as i get it. Thank you

0 0
Nugenix's reply to:

Cancel my Nugenix auto monthly shipments.

Ron – We do show your account was canceled on 11/6 when you phoned in to us. We’d be happy to help you return both shipments that you have. Simply give us a call back at 855-714-3234, we staff our customer service center 7 days a week and are more than happy to assist you with these two returns.
author's review
Review
#1126858 Review #1126858 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

She confirmed my shipments are now canceled and no more will be shipped. I cant take the pills and the smell and taste is awfull.

I was trying to call the actual phone number to the company for a month but no one ever answers the phone even during listed business hours.

I recieved 2 shipments i did not want already and do not want my credit card charged again. I would also like a refund on the unopened bottle and i will send it back.

0 0
Nugenix's reply to:

Nugenix - Ive been trying to cancel my free trial but can't connect to the call center

Our call center is open 7 days a week so we’re sorry you had trouble reaching someone. We do however offer online cancellation options such as email cancellation, which is listed on our site, a contact form also on our site can be used for cancellation, as well as your customer portal where you can cancel the account yourself, whenever you life. Nevertheless, your account has been canceled, your monthly shipment was stopped and you have been issued a full refund.
author's review
Review
#1126305 Review #1126305 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Pros
  • Quick delivery of free trial
Cons
  • Product did not produce noticeable effects
  • I might have come back to this product but feel scammed now
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
cancel subscription and refund or void the $75 charge.
Tags
  • trial offer
  • cancellation scam

I decided against purchasing the product after the free trial, but have been unable to contact the call center on the 855 number provided. I tried calling for the past few days, my account was charged yesterday.

I don't understand how there is only a call in to cancel a free trial option, but can't get a hold of anyone to cancel the subscription. There should be an option to do it through a website or E-Mail. Now I'm being charged for a product I didn't want.

I would like a call back or e-mail back to get this situation resolved. I feel like I was scammed out of $75 dollars and I'm not happy.

1 0
Nugenix's reply to:

Nugenix - Cancel service

Your account has now been canceled. Should you need additional assistance, you can contact us directly at 855-714-3234
author's review
Review
#1124182 Review #1124182 is a subjective opinion of poster.

Please tell me how to cancel my subscriptions

0 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Nugenix - Great customer service

Ava was more than helpful. I was expecting a unpleasant call being that I put my account on hold but she made it such a pleasant experience. Thank you Ava
View full review
0 0
Review
#1121357 Review #1121357 is a subjective opinion of poster.
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - I'm only 17

Jamad – We would be more than happy to help with this, but none of the information attached to your posting is tied to an account in our system. If you can give us a call at 855-714-3234 we’d be more than happy to help you.
author's review
Review
#1121194 Review #1121194 is a subjective opinion of poster.

Someone stole my information i do not want this product.

0 0
Nugenix's reply to:

Nugenix - Please Cancel my Subscription!

Matthew – Your account was canceled when you emailed us, a few minutes after making this posting. If you need additional assistance, please give us a call at 855-714-3234 and we’d be glad to help.
author's review
Review
#1120422 Review #1120422 is a subjective opinion of poster.
Service
Nugenix Free Trial
Cons
  • Failed to refund my credit after i cancelled
Reason of review
Not as described/ advertised
Loss
$75

I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help.

I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help.

I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help.

I got the free trial and can't Cxl my subscription please help. I got the free trial and can't Cxl my subscription please help.

0 0
Nugenix's reply to:

Nugenix - Bad experience here

Matthew – We show you ordered an 18-day trial of Nugenix on 10/2 and the first communication we have received from you since this order is this posting. We have canceled your account for you and would be happy to help you with return instructions or anything else you may need if you can contact us directly at 855-714-3234. We look forward to helping you.
author's review
Review
#1119599 Review #1119599 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Pricing issue

All I did was slept!? Next thing I know I’m charged $75 from them!?

I didn’t like the trial and now I’m charged $75!! Definite rip off, I’d advise everyone to stay away!!

0 1
Nugenix's reply to:

Nugenix - Doesn't work

We’re sorry you didn’t see the benefits that thousands of other men see from using Nugenix. We do offer a money back guarantee. If you would like help with this guarantee, simply give us a call at 855-714-3234 and we’d be glad to help.
author's review
Review
#1117646 Review #1117646 is a subjective opinion of poster.
Product
Nugenix Supplement
Reason of review
Bad quality

Product doesnt work ... i feel the same

1 0
Nugenix's reply to:

Nugenix - They robbed my husband

Your husband signed up for an 18 day trial of Nugenix. At the end of the 18 days, customer who do not cancel are placed into our subscription program. Customers may cancel any time during or after the trial period by calling, emailing, texting us, or by using our online customer portal. We disclose all aspects of the trial program on the checkout page, above the purchase button and require all customers to check a box stating they have read and understand these terms. We also include the terms in the email receipt and we send a series of reminder emails before the trial period ends. We show you phoned in, your account was canceled and you were issued return instructions. We also show that your account has been fully refunded. If you need additional help please contact us directly at 855-714-3234
author's review
Review
#1117110 Review #1117110 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

You guys sent us more pills we didn't ask u for more we only bought one and u sent a nother bottle and charged my card 74.98 like really my son was left with no birthday party because of you PPl thanks a lot

0 1