Nugenix's reply to:

Nugenix - Not happy

Carlos – It appears you phoned in to us about 2 hours after making this posting. You indicated to us that you didn’t receive the package and that your package was likely stolen since the tracking showed as delivered. We have reshipped your package to you and you should receive it in the next few days. Please don’t hesitate to contact us back if you need additional assistance.
author's review
ID
#1180659 Review #1180659 is a subjective opinion of poster.
Reason of review
Problem with delivery

Don't received product I order

0 0
Nugenix's reply to:

Nugenix - Terrible

Russell – We’re sorry if you experienced a long hold time, that is very unusually, but occasionally we get a short term spike in call volume. We show you ended up speaking with a representative about 5 minutes after posting this and they were able to help you. If you need additional help, please don’t hesitate to contact us back.
author's review
ID
#1180061 Review #1180061 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Problems with payment

On hold for a very long time and nobody ever answered

0 0

Nugenix - Inward satisfied with the end result of my request

The representative had done a great job of changing my delivery plan as I had expected.
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0 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1178435 Review #1178435 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - Can't Get Ahold of Call Center to Cancel

Jim – We received your email after business hours and it was processed first thing the following morning. Your account has been canceled and you were sent an automated confirmation of the same. Additionally, we have sent you information on return instructions for all bottles you may have. Your phone calls came in after business hours, which is why no one answered the call. There should have been automated message confirming the hours and that we were closed, so that you knew when you could call back. If you need any additional help, please don’t hesitate to contact us back directly.
author's review
ID
#1177638 Review #1177638 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Let the company propose a solution

I am trying to cancel my account and can't reach the call center. I have emailed and now I am writing this review.

Please cancel asap. Jim Votendahl, Seattle WA. I feel like this is a scam. They say it is free, then they make it impossible to cancel.

I would not recommend this product or company. I would like my subscription cancelled immediately and a refund issues as the product did not work. Then you make it so you can't leave a review unless it is a hundred words to again discourage people from writing a review. Again, I would not recommend this product.

Did nothing for me. I have five bottles I didn't want sitting here if you would like to buy them back from me.

0 0
Nugenix's reply to:

Nugenix - Quick Response

Vincent – Your charge was voided when you phoned into our customer care center about 5 minutes before this posting. Your account was canceled at your request and your charge from that same day was voided. It may show as pending for a day or two but will disappear and not post. Please contact us back if you need any additional assistance.
author's review
ID
#1176877 Review #1176877 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Refund of unauthorized transfer within 3 - 5 days.

0 0

Nugenix - Great customer service

I ordered the free trail bottle and found out that i am unable to take it with my current heart medicine so I didn't even open the free trial bottle. I received A much larger bottle in the mail 2 weeks later that i didn't order but clearly there was fine print somewhere that I did not read. I contacted customer service - and was greeted by a very friendly agent, (Ashley). She was courteous, prompt and transparent. She offered me a couple of options for refund, was clear about the directions on how to return. I will drop at the PO tomorrow and see how it all works out in a few weeks.
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0 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1175106 Review #1175106 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service

Nugenix - Excellent Customer Service

OK, come on people, you must know that when you give your CC number to a company and blow thru the fine print, you have authorized them to "auto-ship". It's just good business, don't take it personal. I put off cancelling and then got the charge for the auto-ship. I thought this would help with weight reduction but it doesn't do that. I wont take the pills. When I got hit with the charge I was ready to eat the cost, (my fault right?) The gal on the phone not only cancelled any further shipments, but happily offered instruction on how to get a FULL refund when I received my auto-ship. To Nugenix: when you start making a weight loss pill for my "old man" belly fat, I'll buy it on the auto-ship. Great company with a great business philosophy.
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1 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1175081 Review #1175081 is a subjective opinion of poster.
Service
Nugenix Customer Care
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - Allergic to the medicine

Your account has now been canceled. Please don’t hesitate to contact us back if you need additional assistance.
author's review
ID
#1174958 Review #1174958 is a subjective opinion of poster.

I do not want them anymore i am allergic to the pills

0 0
Nugenix's reply to:

Nugenix - Cancellation didn't happen

Your account has been canceled. If you need further assistance please don’t hesitate to contact us back directly. We can be reached at 855-714-3234
author's review
ID
#1174849 Review #1174849 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I sat on the phone and was told to text. I have now 5 unopened bottle and my fiance does not want them can you help. It's under my credit card Wendy POLTOREK AMD HIS NAME IS DAVID DICKSON

0 0

Nugenix - Understanding

Helpful and considerate very easy to resolve.
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0 0
Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.
ID
#1174668 Review #1174668 is a subjective opinion of poster.
Reason of review
Good customer service