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Nugenix's reply to:

Nugenix in Des Moines, Iowa - No answer

Kyle – You may contact us in variety of ways, including emailing us 24/7 at support@nugenix.com, contacting us via phone (9am-9PM EST M-F, 10-6:30 on Saturday, and 10-4PM on Sunday), as well as using the chat feature on our contact page (https://www.nugenix.com/contact). We look forward to helping you.
Review
#1165850 Review #1165850 is a subjective opinion of poster.
Reason of review
Poor customer service

Did not call during business hours

Resolved
Nugenix's reply to:

Nugenix - Please Cancel Subcription - Resolved

We have canceled your account. If you need additional help, please contact us back directly by calling 855-714-3234
Review
#1158146 Review #1158146 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Lack of
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Update by user Jan 02, 2018

Nugenix responded and cancelled account as requested.

Original review posted by user Dec 29, 2017

Perfectly happy with the product, but would much rather purchase from my local supplement store as and when I wish, the subscription also arrives well after a bottle has finished. Please inform me how to get my account cancelled without posting my personal details here for all to view online.

At this moment, I'm unable to find any detail of such on the website, or able to log into any form of account on the web site, not sure how you're able to process payments from me without any form of account set up, so would also like all my contact details scrubbed from your records. Thanks

Nugenix's reply to:

Accessing free Nugenix offer

In order to claim the trial you need to go to Nugenix.com/trial. The TV instructs people to send a text message to the number 42424 with the word club in the message. You will receive a response with the above link and some info on how to claim a trial
Review
#1155389 Review #1155389 is a subjective opinion of poster.
Reason of review
Order processing issue

TV ad said I could get free sample .... using 42424 and the code CLUB ?

lincolnhahn@hotmail.com Lincoln A Hahn, 441 Tecate Rd. Apt 414, Tecate CA 91980 free sample free sample offer TV free sample offer why offer free samples and not give them ? Free sample in waiting, please send free sample to above address, thank you. How big is the free sample.

I'm anxious to give your product a try. I'm 73 years old and would like to try your product. Your free offer has tempted me to try your supplement.

Please ship asap to above address. Thank you in advance for complying with your free off.

Nugenix in Aledo, Texas - Hopefully get money back

Didnt want to charged full price for it after trail.
View full review
Review
#1153855 Review #1153855 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Nugenix's reply to:

Nugenix - Cancellation request

Your account was canceled when you phoned into us, about an hour after this posting. Please contact us back directly if you need further assistance.
Review
#1152221 Review #1152221 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I need to cancel my subscription

Nugenix's reply to:

Nugenix - Terrible

Your account was canceled when you phoned in to us, approximately 10 minutes after making this posting. Please contact us back directly if you need further assistance.

Review
#1151121 Review #1151121 is a subjective opinion of poster.
Reason of review
Poor customer service

Stop shipping your product to me

Nugenix's reply to:

Nugenix - Cancel subscription

We do actually offer a money back guarantee that does apply to shipments tied to a subscription. Your monthly shipment was stopped though, after you phoned in, and a full refund was issued.
Review
#1149643 Review #1149643 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Unable to afford at this time. Good product though, I will sign up in the near future. Unsatisfied because no refund offered on auto pay for monthly subscription.

Nugenix's reply to:

Nugenix - Cancel

Thank you, your account has now been canceled
Review
#1148626 Review #1148626 is a subjective opinion of poster.

Please CANCEL! I no longer want your product(s)

Nugenix's reply to:

Nugenix in Hayward, California - Excellent very professional

We’re very glad we could assist you. If you need any further help, please don’t hesitate to give us a call.
Review
#1146213 Review #1146213 is a subjective opinion of poster.
Reason of review
Good customer service

Postpone account and reduced cost

Nugenix's reply to:

Nugenix in Tampa, Florida - Not overly impressed by results

Not a problem, your account has been canceled
Review
#1143744 Review #1143744 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Cancel my subscrition kenzo55vette@gmail.com kenneth s wojnar 3023 darlington rd. Holiday Fl 34691 thank you in advance