I received a sample of both the original product and total while also purchasing the vitamins, which taste terrible. I called to cancel both, but she only cancelled one.
I immediately returned the product. Called yesterday and had to give the tracking number which they do not note and you must give each call. They've had the product since the 15th without a refund. Called yesterday and was told any further delay would be my banks process time.
Just got off the phone with my bank and no attempt has been made to send my money back. If this doesn't deserve a proper expedited refund then nothing does.
Terrible customer service and over 30 minutes spent on the phone with nothing but bull and repeatedly asking for the tracking # though it's been there for 11 days now. Don't mess around with "free" samples!