Nugenix's reply to:

Ive been trying to cancel my free trial but can't connect to the call center

Our call center is open 7 days a week so we’re sorry you had trouble reaching someone. We do however offer online cancellation options such as email cancellation, which is listed on our site, a contact form also on our site can be used for cancellation, as well as your customer portal where you can cancel the account yourself, whenever you life. Nevertheless, your account has been canceled, your monthly shipment was stopped and you have been issued a full refund.
ID
#1126305 Review #1126305 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Pros
  • Quick delivery of free trial
Cons
  • I might have come back to this product but feel scammed now
  • Product did not produce noticeable effects
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
cancel subscription and refund or void the $75 charge.
New Reviewer

I decided against purchasing the product after the free trial, but have been unable to contact the call center on the 855 number provided. I tried calling for the past few days, my account was charged yesterday.

I don't understand how there is only a call in to cancel a free trial option, but can't get a hold of anyone to cancel the subscription. There should be an option to do it through a website or E-Mail. Now I'm being charged for a product I didn't want.

I would like a call back or e-mail back to get this situation resolved. I feel like I was scammed out of $75 dollars and I'm not happy.

Nugenix's reply to:

Cancel service

Your account has now been canceled. Should you need additional assistance, you can contact us directly at 855-714-3234
ID
#1124182 Review #1124182 is a subjective opinion of poster.

Please tell me how to cancel my subscriptions

New Reviewer

Great customer service

Ava was more than helpful. I was expecting a unpleasant call being that I put my account on hold but she made it such a pleasant experience. Thank you Ava
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Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#1121357 Review #1121357 is a subjective opinion of poster.
Reason of review
Good customer service
Nugenix's reply to:

I'm only 17

Jamad – We would be more than happy to help with this, but none of the information attached to your posting is tied to an account in our system. If you can give us a call at 855-714-3234 we’d be more than happy to help you.
ID
#1121194 Review #1121194 is a subjective opinion of poster.

Someone stole my information i do not want this product.

New Reviewer
Nugenix's reply to:

Matthew – Your account was canceled when you emailed us, a few minutes after making this posting. If you need additional assistance, please give us a call at 855-714-3234 and we’d be glad to help.
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ID
#1120422 Review #1120422 is a subjective opinion of poster.
Service
Nugenix Free Trial
Nugenix's reply to:

Bad experience here

Matthew – We show you ordered an 18-day trial of Nugenix on 10/2 and the first communication we have received from you since this order is this posting. We have canceled your account for you and would be happy to help you with return instructions or anything else you may need if you can contact us directly at 855-714-3234. We look forward to helping you.
ID
#1119599 Review #1119599 is a subjective opinion of poster.
Service
Nugenix Free Trial
Reason of review
Pricing issue

All I did was slept!? Next thing I know I’m charged $75 from them!?

I didn’t like the trial and now I’m charged $75!! Definite rip off, I’d advise everyone to stay away!!

Nugenix's reply to:

Doesn't work

We’re sorry you didn’t see the benefits that thousands of other men see from using Nugenix. We do offer a money back guarantee. If you would like help with this guarantee, simply give us a call at 855-714-3234 and we’d be glad to help.
ID
#1117646 Review #1117646 is a subjective opinion of poster.
Product
Nugenix Supplement
Reason of review
Bad quality
New Reviewer

Product doesnt work ... i feel the same

Nugenix's reply to:

They robbed my husband

Your husband signed up for an 18 day trial of Nugenix. At the end of the 18 days, customer who do not cancel are placed into our subscription program. Customers may cancel any time during or after the trial period by calling, emailing, texting us, or by using our online customer portal. We disclose all aspects of the trial program on the checkout page, above the purchase button and require all customers to check a box stating they have read and understand these terms. We also include the terms in the email receipt and we send a series of reminder emails before the trial period ends. We show you phoned in, your account was canceled and you were issued return instructions. We also show that your account has been fully refunded. If you need additional help please contact us directly at 855-714-3234
ID
#1117110 Review #1117110 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

You guys sent us more pills we didn't ask u for more we only bought one and u sent a nother bottle and charged my card 74.98 like really my son was left with no birthday party because of you PPl thanks a lot

Amazing product

Well I take this product for 3 days and no difference. "Just for mates I am 27 and very sexually active, no probalems, just like extra." Well my wife hates it. We *** every night and I try to get her to the point where it feels so good it hurt, well on day for we did as normal, noticed no different, " I don't recall any of what follows, all what she told me." We need to throw those new pills away, she says I was rock hard all night and trying to *** her all. Night. She says she was sore but wishes she was able cuz she said it was harder then ever and at least 1/2 inch bigger and even a little thicker. (It's normally 7ins and average thickness) the price is too high but if it was a little lower I would by this product even at 27
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ID
#1114330 Review #1114330 is a subjective opinion of poster.
Product
Nugenix Supplement
Reason of review
Good quality
Nugenix's reply to:

BEWARE. You'll call and cancel and be charged $75!!!

Juan – We offer multiple options to purchase our products. Customers can buy them at local retail stores like GNC and Walgreens, they can buy single bottles or bundled bottle discounts directly from us, or they can purchase through the trial program. Our trial program allows customers to test the product for 18 days and make a determination if it is for them or not. At the end of the 18 day trial, customers who have not canceled are put into our subscription program. Customers may cancel any time during or after the trial period. The first communication we received from you, after ordering, is when you emailed to cancel 3 days after your monthly billing. Your account was canceled and you were issued return instructions on how to get a full refund. If you need additional help, please don’t hesitate to contact us back directly.
ID
#1111694 Review #1111694 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Reason of review
Problems with payment

tried the free 14 day trial but I never agreed to pay for any more.Now I have a charge on my credit card. They say no records of calling but I did and that was well before an 18 day grace period.

And they say it's in the confirmation email which I never received and explained that to them.

PURE CROOKS. Maybe a blog should here about this.

Nugenix's reply to:

NOT GOOD

Kevin – Your account is now canceled. We show this posting if the first form of communication we have received from you since you placed your order. If you would like additional help or would like to return any product, please give us a call at 855-714-3234
ID
#1107089 Review #1107089 is a subjective opinion of poster.
Service
Nugenix Supplement Free Trial
Cons
  • Cancel any future shipments
Reason of review
Not as described/ advertised
Preferred solution
stop my auto renewal!! NOW
New Reviewer

I was a dummy and thought I could get a sample and try it. Tried it didn't do anything so I figure, well I just won't buy any.

About 1 month later....surprise, surprise a new bottle shows up in my mail box. Surprise, Surprise I'm on a auto shipping program, and of course you have to call to cancel. I don't remember seeing anything on the web site that said if you get a "free" sample you are automatically enrolled in the auto renewal program.

I don't mind trying things to see if they work but I can not stand being deceived by a company by these sneaky auto renewal methods. Very very sad!

Matthew – Our records show you emailed us after making this posting and that your account was canceled. Your monthly charge from that day was refunded and you monthly shipment was pulled. Should you need additional help, please contact us directly at 855-714-3234
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ID
#1106904 Review #1106904 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Nugenix Supplement Free Trial
Nugenix's reply to:

Stole my money under guise free sample

Theo – At the end of the 18-day trial period, customers who do not cancel are put into our monthly subscription program. Customers may cancel any time during or after the trial period. We show this is the 2nd time you have signed up for a trial from us and you did not contact us about this order prior to the posting. We have canceled your account for you and your monthly shipment was stopped and refunded. In the future, should you need service, please contact us directly at 855-714-3234, as we can assist you better and faster if you reach out to us directly
ID
#1102506 Review #1102506 is a subjective opinion of poster.
New Reviewer

Got free sample and u chargef account 75.00$

Nugenix's reply to:

Cancel all an any orders to my house

Darrell - your account has been canceled. Should you need additional assistance in the future, please contact us directly at 855-714-3234.
ID
#1101741 Review #1101741 is a subjective opinion of poster.
Product
Nugenix Testosterone Booster Supplement
Reason of review
Bad quality
New Reviewer

Im alergic to nugenix.

New Reviewer
Nugenix's reply to:

Troy – We’d be more than happy to assist you with this if you can contact us directly at 855-714-3234. Our records show you had not contacted us prior to this posting. Your account is now canceled and we’d be happy to help you with the return process if you can call...
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ID
#1099903 Review #1099903 is a subjective opinion of poster.
Service
Nugenix Free Trial