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Nugenix's reply to:

Nugenix - This is really terrible

Geoffrey – We have canceled your account for you. We offer a full money back guarantee to all customers. If you would like to return your most recent shipment, simply give us a call and we’d be glad to assist you, 855-714-3234
Review
#1234710 Review #1234710 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

I have an order that was sent to me authorized I want my money back I don't want the product I'm going to contact my bank and also going to contact my lawyer

Nugenix's reply to:

Nugenix in Salt Lake City, Utah - When a Free Trial is not Free Run!

Peter – Our records indicate you have not placed an order with us, we think if you had placed an order with us your perception would be different. Prior to being able to complete your order, we disclose all terms of the trial program, including how to cancel, in normal size font, directly above the purchase button. We also require all customers to check a box stating they have read and agree to these terms before they can complete their order. Additionally, we include a copy of the terms in the email receipt and as well as sending a series of reminder emails prior to the first purchase. We allow customers to contact us/cancel their accounts either by calling, texting, emailing, online contact form, online chat support, Facebook message, and our 24/7 online customer portal. We try and make our program as easy as possible for customers. Should the trial program not be for you, you may also get it at major retailers like GNC, Walgreens, Vitamin Shoppe, and Vitamin World.
Review
#1233537 Review #1233537 is a subjective opinion of poster.
Pros
  • This company is a ripoff
Cons
  • Deceptively call their sample free
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
  • Scam
  • Scam Free Trial
  • Scam Subscription

I think if this company and their TV Spokesperson actually told the audience their Free Trial comes with a price tag they would see a decline in business. I think if they actually were forced by the FTC to prominently disclose, not in tiny unreadable print, that not only did you have to pay an inflated shipping fee for the Free Sample but deceptively were signing up for a inflated subscription service there would be a huge decline in their business.

BEWARE: They give you nothing for FREE!

They will charge you an outrageous amount of money for anything the send you!

They will attempt to charge you for everything they possibly can. This site is theirs, is not neutral or unbiased, and they try to bury the complaints with pleasant sounding seemingly courteous replies claiming prompt customer service.

Nugenix's reply to:

Nugenix - Unauthorized charges

Michael – We’re very sorry to hear you did not have a positive experience. Subsequent to your posting of this review, you gave us a call about 25 minutes later and spoke with an agent. The agent was able to help you with your account and you were issued a refund. Should you need additional assistance, please don’t hesitate to give us a call back directly.
Review
#1232076 Review #1232076 is a subjective opinion of poster.
Reason of review
Problems with payment

When I talked to the girl on the phone I specifically asked her if there would be any future charges on my card, and she said no. I wake up this morning, and check my bank account, and there is a charge of 74.98 on my account.

I did not authorize this!

If this does not get reversed immediately I will call the bank and file for fraud against your company! The ball is in your court.

Nugenix's reply to:

CANCEL NUGENIX TESTOSTERONE BOOSTER

Roderick – Your account has been canceled. Should you need any additional help, please don’t hesitate to contact us back directly at 855-714-3234
Review
#1231828 Review #1231828 is a subjective opinion of poster.
Reason of review
Order processing issue

My named is Roderick lee.

I would like to CANCEL MY ORDER FOR NUGENIX TESTERONE BOOSTER. RODERICK LEE #16 2820 N.

NEBRASKA AVE.

TAMPA FLORIDA. 33602

Nugenix's reply to:

Nugenix in Arlington, Texas - Needing to cancel my account

Germaine – Your account has been canceled. Should you want to contact us in the future please call 855-714-3234. Our number is on every page of our site and we even have a contact form on our site so that customers may contact us 24/7, we’re sorry that you missed both of these contact methods.
Review
#1231377 Review #1231377 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Perfectly happy with the product, but would much rather purchase from my local supplement store as and when I wish, the subscription also arrives well after a bottle has finished.Please inform me how to get my account cancelled without posting my personal details here for all to view online.

At this moment, I'm unable to find any detail of such on the website, or able to log into any form of account on the web site, not sure how you're able to process payments from me without any form of account set up, so would also like all my contact details scrubbed from your records.Thanks

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Product.

I didn't like: Lack of information

Nugenix's reply to:

Nugenix in Salt Lake City, Utah - Keeps charging my card

Hunter – Your account has been canceled. Should you need help with your account or any of your prior shipments, please contact us directly at 855-714-3234

Review
#1230227 Review #1230227 is a subjective opinion of poster.
Reason of review
Problems with payment

Keeps putting unwanted charges on my card and can not afford it

Nugenix's reply to:

Nugenix - No answer

Clinton – It appears to attempted to order 4 times, 3 times online, and 1 time over the phone with an agent. Each one of those attempts to order was declined, which is why no product has been shipped. If you need additional assistance, please don’t hesitate to give us a call 855-714-3234
Review
#1229520 Review #1229520 is a subjective opinion of poster.
Reason of review
Problem with delivery

Don't know. Call not answer. Didnt receive product

Testimonial

Nugenix is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

Nugenix - Stop order

Laila was EXTREMELY helpful and professional and handled my problem in a timely manner
View full review
Review
#1225986 Review #1225986 is a subjective opinion of poster.
Reason of review
Good customer service
Nugenix's reply to:

Nugenix - Need to cancel

Hi Richard – We show your account was canceled when you phoned into us. If you need any additional assistance, please don’t hesitate to contact us back.
Review
#1223798 Review #1223798 is a subjective opinion of poster.

Need to cancel any future orders ASAP.

Nugenix's reply to:

Nugenix - Did bot like how i was auto signed up for the product

We’d be more than happy to assist you with your account if you can contact us directly. We can be reach by calling 855-714-3234.
Review
#1220195 Review #1220195 is a subjective opinion of poster.
Reason of review
Order processing issue

Not enough money plus didnt really notice a difference