What Their Customers Are Saying

?

All testimonials are provided and verified by Nugenix. Verified testimonials on Opinion Corp is a paid feature of the platform.

Cancel subscription

Nugenix
Customer service was very nice and helpful just can’t afford it just got out of school not working I will try to take the tablets three tablets all at once see if it makes any difference to you with my ream remaining bottle
Read

Very polite,helpful young man

Nugenix
I thought the service rep was very friendly and helpful. Very polite also.if not for the heartburn i had no problem with nugenix
Read

Customer service was great!

Nugenix
Customer service was awesome with patiences.
Read
Nugenix's reply to:

I HAVE BEEN RECEIVING CONCURENT DELIVERIES.

Hi Roberto - Based on the information provided, we were able to locate your account and cancel it for you. You should have received an email confirmation of this cancellation as well. We'd be happy to assist you with returning the product. Please give us a call at 855-714-3234. We look forward to helping you.
author's review
ID
#2385228 Review #2385228 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I WANT TO STOP THE DELIVERIES. I HAVE IT ALL INTACT AND SEAL.

IS THERE A WAY THAT I CAN RETURN ALL BOTTLES.

AND GET A REFUND OR A CREDIT FOR IT. PLEASE GIVE OPTIONS.

User's recommendation: TO READ VERY CAREFUL THE INSTRUCTIONS AT THE BEGINNING OF THE TRANSACTION.

Helpful 0 Not helpful 0
Nugenix's reply to:

Wonder how you got my new debit card number?

Hi Jimmie - Our company, like lots of others, utilize a service from Visa and Mastercard that automatically updates a customer's account, if their bank participates in the program, when they are issued a new card. This is designed to cut down on the number of businesses everyone has to contact should they change their card. Our records show your account was updated through this program. Please don't hesitate to contact us back if you need any additional assistance.
author's review
ID
#2348654 Review #2348654 is a subjective opinion of poster.
Preferred solution
explain how you got my new debit card number?

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

mjquail22@***.com lost my debit card while in the hospital , got a new card ? still got charged $80.00 on my new card, but I didn't give you the new number,please explain?

Helpful 0 Not helpful 0
Nugenix's reply to:

I don't have any differences. I wish to cancel my future orders

Hi Thomas - We're very sorry to hear that it is not working for you. We have processed your request and your account is now canceled. You should also receive an automated email confirmation of the cancellation as well. Please feel free to reach out directly to us should you need any further assistance.
author's review
ID
#2307625 Review #2307625 is a subjective opinion of poster.
Preferred solution
Cancel all future orders - Cust. ID 24755154

Nothing, this doesn't create any difference. I've had better.

User's recommendation: To each his own.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Disrespectful customer service agent

Call about a package I never received even tracking number says it was not delivered its been a month spoke to an agent by the name of LORI she was horrible and very disrespectful, and she hanged the phone up on me i asked to speak to a supervisor who's name was MYRON ID# 005797 after waiting 30 minutes no supervisor only to be told by LORI that he doesn't want to speak to me about this issue and like she said I should go to the post office to look for my package when I was already advised by my post lady that there's no package available for me after asking for my refund I was disconnected, never again will I do business with this company

User's recommendation: Find a different brand to go with.

View full review
Helpful 0 Not helpful 0
ID
#2192254 Review #2192254 is a subjective opinion of poster.
Loss
$700
Preferred solution
Full refund
Nugenix's reply to:

Cancel Autoship

Hi Terry - We're so sorry you had trouble getting through, it sounds like there was some kind of technical error as we average extremely short wait times. We have canceled your account for you and an automate email message confirming this has been sent to you as well. Please don't hesitate to contact us back directly if you need further assistance.
author's review
ID
#2102643 Review #2102643 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I called to cancel my subscription and waited online for over 25 minutes and no one picked up the phone

Helpful 0 Not helpful 0
Nugenix's reply to:

Billed after a free trial

Hi Eric - Our records show we received an email from you shortly after you made thus posting. Your account was canceled as requested, your monthly shipment was stopped, and you were issued a full refund. Please don't hesitate to contact us back directly if you need further assistance.
author's review
ID
#2088388 Review #2088388 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

I was billed after free trial did not ask for anymore.

Helpful 0 Not helpful 0
Nugenix's reply to:

Scam Alert

Hi Christopher - We're sorry you had an issue when calling into us. We do show you have ordered 3 trials from us before and had no issues cancelling them previously. We show on this most recently order you did call into us a few hours before making this posting and your account was canceled by the representative. If you need any further assistance, you can also email us at support@nugenix.com
author's review
ID
#2087176 Review #2087176 is a subjective opinion of poster.
Preferred solution
Cancel my reoccurring order

They just keep charging your card then when you try to cancel the number provided just drop your call. (185*) *** ****

Helpful 0 Not helpful 0

I no happy

Hello good morning.co. nugenix IM VERY DISAPPOINTED with thepromotion tha you offered me fist. THE promotion of the free examples (with a shipping payment of 4 dollars then at that same moment another promotion of 29 dollars I am okey wiht that on 06/07/2020. Andthe without my autorization you guys withdraw74.98 dollars I would like to cancelled all kindsof future payments And I would like my money back to my account tha was withdrwn without my autorizationfrom 74.98 dollars on 06/29/2020 and Im still missing the promotion de 29 dollars.Ihope to hear from you soon. Sr Crescencio Castro
View full review
Comment
Helpful 0 Not helpful 0
ID
#2077997 Review #2077997 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund

Nugenix - Review in Weight Loss, Diets and Training category

Im getting messages from my bank with a declined transaction , is y its trying to send me a 30 days supply when I havent order anything yet , I received the tryout product its good , and eventually I will order, I want to use a discount coupon I got with the tryout , what *** me Off is that I replied to an email with this info yesterday and Im getting this wa t to charge messages today wtf..
View full review
Comment
Helpful 0 Not helpful 0
ID
#2068889 Review #2068889 is a subjective opinion of poster.

Contact Nugenix Customer Service

Website:
www.nugenix.com
Mailing Address:
2323 South 3600 West
West Valley City, Utah 84119
United States
Phone:
(855) 714-3234
Contact Nugenix Customer Service

Nugenix Products and Services Reviews

Product or Service Reviews
Free Trial  1.6 61
Supplement  3.0 10
Subscription  2.4 18
Customer Care  35
Shipping Service  2.3 7

Latest Question

Accidentally took 4 nugenix thermo over 6 hours

Not sensitive to caffeine

Nugenix Questions
Nugenix's reply to:

I request that no product be shipped. I only requested the free sample, but have received three additional bottles after I requested no more be sent. My credit card has been charged. I did not receive

Hi David - We're sorry that you received additional items you did not want. Our records do show that shortly after making this posting, you were able to give us a call and you were issued return instructions for all 3 items to get a full refund. Should you need any additional assistance, please don't hesitate to reach back out!
author's review
ID
#2044167 Review #2044167 is a subjective opinion of poster.
Loss
$180
Preferred solution
Let the company propose a solution

I did not receive free sample until after monthly quanity was shipped.

User's recommendation: Do not ask for a free sample.

Helpful 0 Not helpful 0

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Need to cancel any future order

I received a free sample though a tv commercial and its says i need to contact you so i dont get billed for more,I dont want any more of these products due to complications (being over dehydrated )......

User's recommendation: Be careful.

View full review
Comment
Helpful 1 Not helpful 0
ID
#1977447 Review #1977447 is a subjective opinion of poster.
Service
Nugenix Free Trial
Preferred solution
Not get billed for anything farther

I Have not received Nugenix?

I Have not received Nugenix?
View full review
Comment
Helpful 0 Not helpful 0
ID
#1964798 Review #1964798 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Nugenix got the product back and did send me the refund

First, I DON'T recommend to get any of the samples offered on TV via your cell phone because it is a monthly subscription trap. They do it over your cell phone so you don't read that you are signing up for monthly subscription where Nugenix is going to charge you about $75.00 per month. Second, once I found out about the monthly subscription trap, I called Nugenix to cancel it, and they told me to return the product of which I did in order to get my refund. However, Nugenix stole my money and lied to my credit card company by saying that they never received the product although I had evidence they did.

User's recommendation: DON'T BUY THIS PRODUCT because it does not work and it is a subscrition trap.

View full review
Comment
Helpful 0 Not helpful 0
ID
#1944275 Review #1944275 is a subjective opinion of poster.
Loss
$75
Preferred solution
Full refund
Nugenix's reply to:

Billing

Larry – We have not received the return yet, but the tracking does show you did a return to sender and it is currently in transit back to us. Since we can see it is in transit back to us we have gone ahead and processed your refund as requested when you phoned into us. Please don’t hesitate to contact us back directly if you need any additional help.
author's review
ID
#1937330 Review #1937330 is a subjective opinion of poster.

Still haven't received my refund Larry Johnson 1353 Diana st pgh pa 15212 larjonsr@***.com

User's recommendation: not at this time.

Helpful 0 Not helpful 0
Nugenix's reply to:

Cancel order

Rory – Our records show we received your email asking to asking, your account was canceled and your monthly shipment was stopped before shipping. If you need anything else, please don’t hesitate to contact us back directly.
author's review
ID
#1920426 Review #1920426 is a subjective opinion of poster.
Loss
$59
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

I paid for the free sample shipping and opted for you an additional $29 and change add on which i dont see the charge for that. Thats it no way did i opt for any other addition anything

User's recommendation: Read the fine print its all a scam.

Helpful 0 Not helpful 0